Title:

Infrastructure Disaster Recovery (DR)

Service Delivery Manager Location:

Tempe, AZ- 3 days per week

Duration:

12+ months Client is seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager that will work with the Engineering and Operations Managers across the Infrastructure towers to assess, test, and help to implement various infrastructure solutions with the Resiliency Team. This diverse position will require the individual to work with application and infrastructure owners, DR program managers, automation engineers, and business function testers. A successful candidate will help to understand the overlap / connections of the existing applications with the underlying infrastructure mechanisms, to aid in cloning the solution in an isolated lab environment, configuring, and testing recovery solutions with DR automation experts, and validating failover testing with business function testers. This person will have hands-on experience across multiple on-premises and cloud technologies including Control-M, database, ETL, platform (mainframe, iSeries, VMWare, Unix/Linux, Windows) messaging, middleware, monitoring, operating systems, networking, storage, and virtualization. Responsibilities

Serve as key liaison during DR events for Infrastructure, in a spokesperson role for the infra towers if a gap has been identified, facilitating communications between Clients groups
Have or acquire an in-depth understanding of the various moving parts and functions involved in the DR process especially as involves infrastructure components
Represent the infrastructure towers in DR planning meetings with IT Leadership and operational committees to communicate the status, capabilities, and infrastructure gaps
Apply in depth or broad technical knowledge to provide maintenance / automation solutions across one or more technology areas (e.g., database administration)
Integrate technical expertise and business understanding to coordinate / envision superior solutions for the infrastructure components
Assess and coordinate high availability and seamless failover resiliency mechanisms across multiple layers of the application and infrastructure stacks
Manage the update and testing of DR Plans, Point In Time Recovery (PiTR) Plans, and DR Testing of those plans within SLAs without extension
Demonstrate technical expertise and exert influence outside of immediate Infrastructure tower
Coordinate and drive innovative team solutions to complex problems
Coordinate DR for new Infrastructure technologies
Service as the POC for DR Test / Fusion incident management events across the infrastructure towers
Assist in integration of solutions into the DR automation program, reducing overall recovery time for Infrastructure services
Coordinate innovation and technology experiments in private, public and hybrid cloud at enterprise scale
Maintain an effective technical network across technical SMEs and architects for multiple service areas
Analyze high volumes of technical and operational data during a disaster recovery event
Ingest and communicate program metrics / issues with the greater Infrastructure team to allow for data-driven risk management and process improvements
Sign off on Infrastructure procedural documentation, Disaster Recovery Plans, training modules, and other disaster recovery artifacts for quality assurance
Coordinate and help to guide the implementation of a comprehensive testing strategy enabled through data analytics and automation
Manage the Infrastructure remediation review program to ensure gaps identified by other functions and stakeholders are appropriately addressed
Identify and remediate Infrastructure gaps identified by the control teams or audit, or through internal disaster recovery assessments
Share key insights and learnings from participation in Infrastructure meetings to share with management

Qualifications:

Bachelor's degree in Information Technology, Management Information Systems, Computer Science or a related discipline
7+ years as Infrastructure technical engineer operating at enterprise scale
4+ years of DR experience
Advanced technical problem-solving skills
Practical experience in both technology infrastructure and application development architectures
Infrastructure and service architecture/engineering experience, including functional and technical requirements gathering, and solution development
Strong system analysis and service development experience
Practical experience operating in an Agile development environment
Automation experience
Financial or Regulatory domain experience a plus
VMWare vRO experience a plus
Service Now experience
Familiarity with Fusion a plus

Knowledge/Skills:

Experience in creating Disaster Recovery, BCP, PiTR and DR Plans
Demonstrated understanding and knowledge of security concepts such as Replication and Backups, Enterprise Architecture, Authentication, Access Management, and Network Segmentation
Experienced in conducting testing exercises for Disaster/BCP/Cyber Plans
Well-versed in disaster security industry best practices and regulatory and compliance frameworks
Highly motivated, energetic self-starter who takes ownership of issues and drives them to resolution
Good organizational skills - manage and prioritize multiple tasks across different time horizons within deadlines
Cooperative, and collegial manner to be able to flex to wide range of stakeholders and in high-stakes situations
Strong decision-making skills
Strong analytical, problem solving and process re-engineering skills
Excellent project management skills; oral and written communication
Skills in translating broad strategic intent into tactical plans and directions are essential
Applies broad industry knowledge and awareness
Negotiate with senior leaders across the business

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