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Application Service Delivery Manager

Job

iTech US, Inc.

Culver City, CA (In Person)

Full-Time

Posted 6 days ago (Updated 16 hours ago) • Actively hiring

Expires 7/23/2026

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Job Description

Role:
Application Service Delivery Manager (Web, Integration & SAP Applications)
Location:
Culver City, California Duration of contract: Long Term contract Employment type: W2 Job Summary We are seeking an experienced Application Service Delivery Manager to lead end-to-end service delivery across critical enterprise applications including Web Platforms, Integration Services, SAP landscapes, APIs, and business-critical digital services. The ideal candidate must demonstrate strong operational decision-making, stakeholder management, incident governance, service improvement, and ServiceNow expertise. This role requires someone who can challenge assumptions, evaluate business impact, drive prioritization, and make informed decisions during high-pressure situations rather than relying solely on process theory. Must be able to explain MTTR calculation, SLA definitions, SLA breach prevention, incident prioritization models and ServiceNow reporting framework.