Program Manager - IT IV

Business Unit/Group:

CRM Operations Requisition Number:

32313-1

Intended Start Date:

4/6/2026

Contract Duration:

8-months Possibility For Extension / Conversion? Possible.

Max Hourly Pay Rate:

$112.27/hr OT Required / Expected? No WB Games Resource(s)? N CNN Resource(s)? N Separation Specific (Y/N)?

N Post-Separation Entity:

WB What We Do/Project The Technical Project Manager (TPM), CRM Operations will play a critical role in enabling the successful delivery of complex, high-impact CRM initiatives across Warner Bros. Discovery's global streaming portfolio. This role partners closely with the Director of CRM Programs to manage intake, planning, coordination, and execution of highly technical CRM work spanning transactional messaging, monetization, research, promotions, and legal/service communications. This role is designed to bring structure, predictability, and visibility to a growing volume of global CRM requests, allowing senior CRM leadership to focus on strategy, scale, and risk management. The TPM will own the operational and program-management backbone for CRM delivery while working cross-functionally with Engineering, Product, Marketing, Legal, Data, and regional teams. Job Responsibilities / Typical Day in the Role Global Intake & Prioritization

• Own the centralized intake process for all global CRM requests.
• Triage and organize requests based on business impact, technical complexity, regional scope, and compliance risk.
• Partner with CRM leadership to establish clear priorities, sequencing, and delivery expectations. Program & Project Management
• Build and manage end-to-end project plans for CRM initiatives, including timelines, dependencies, milestones, and launch readiness.
• Coordinate across Engineering, Product, MarTech, Data, Legal, CX, and regional stakeholders.
• Lead project kickoffs, status reviews, and risk/issue tracking forums.
• Proactively identify risks, blockers, and tradeoffs, escalating with clear options and recommendations. Technical Coordination
• Serve as the primary coordination point between CRM platforms, data pipelines, and engineering teams.
• Translate technical constraints and dependencies into clear plans and timelines for non-technical stakeholders.
• Ensure alignment across environments (UAT, production) and readiness for launch. Launch Execution & BAU Transition Own launch planning, go/no-go coordination, and post-launch monitoring plans.
• Ensure all stakeholders are aligned on scope, timing, and support models.
• Drive clean handoffs from launch activities into business-as-usual (BAU) operations. Communication & Visibility
• Maintain a single source of truth for program timelines, priorities, risks, and decisions.
• Deliver concise, executive-ready status updates.
• Reduce ad-hoc inbound noise by establishing clear processes, documentation, and communication cadences.

Must Have Skills / Requirements 1) Enterprise-level program or project management experience a. 5+ years of experience 2) Experience in CRM, MarTech, or customer lifecycle platforms. a. 5+ years of experience; Braze is the CRM currently used internally. 3) Demonstrated ability to manage complex, high-stakes programs with multiple stakeholders. a. 5+ years of experience; Experience communicating with high-level execs and stakeholders. Nice to Have Skills / Preferred Requirements 1) Braze CRM experience. 2) BA or other degree.

Soft Skills:

1) Proven experience managing cross-functional initiatives involving Engineering, Product, and Data teams. 2) Strong technical fluency with the ability to understand systems, data flows, and platform dependencies. 3) Demonstrated ability to manage complex, high-stakes programs with multiple stakeholders. 4) Excellent communication, organization, and problem-solving skills. 5) Experience supporting subscription, retention, or customer engagement programs. 6) Experience working in global, multi-region environments with localization requirements. 7) Familiarity working with Legal and Compliance partners on customer-facing systems.

Technology Requirements:

1) Experience in CRM, MarTech, or customer lifecycle platforms. 2) Project management tools (Jira, Monday.com, Confluence) Education / Certifications 1) None required. Interview Process / Next Steps 1) 1st round with Hiring Manager 2) 2nd round with MarTech (Marketing Technology) Team 3) 3rd with day-to-day Senior Manager Please note that this is a contract role providing services to Warner Bros. Discovery through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Warner Bros. Discovery. This role is eligible for the following benefits: Medical, dental & vision Hospital plans 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) Company paid short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Employee Assistance Program Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave Benefits are subject to change and may be subject to specific elections, plan, or program terms. AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email accommodation@allegisglobalsolutions.com for other accommodation options. In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law. Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

• We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

San Francisco Candidates only:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring.