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Service Delivery Manager
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What they do
A Technical Program Manager oversees all aspects of technical projects for their organization. They focus on overseeing the development, implementation, and delivery of technical solutions or products, often involving software development, hardware engineering, or IT infrastructure. They may be responsible for initiating programs, monitoring their progress, and providing technical support if issues arise.
$189,166 / year median in California
Job Description
Service Delivery Manager
Menlo Park, CA
Full Time
Posted by: Hexaware Technologies
Posted:
Sunday, 30 August 2026 Service Delivery Manager is the interface between the offshore team and Client leadership. Responsible for managing the team of testers and leads, provides oversight on test practices, and suggests methods to optimize the organization's process. Responsibilities
Serve as the main point of contact for the Program Manager
Host a weekly 1:1 meeting with the Client Program Manager
Serve as the first escalation point of contact for program execution
Report and mitigate blockages, delays and complications
Communicate plan/updates/status to Client stakeholders
Perform postmortem failure analysis and build a process of improvement
Demonstrate ability for independent problem solving and self-learning
Qualifications
20+ years of overall experience with 10+ years in Leading Testing projects
Experience with a track record of managing large programs involving globally distributed team
High knowledge of all QA methodologies and standards
Excellent numerical skills and understanding of data analysis/statistical methods
Excellent people management skills while managing large globally distributed teams
Possess qualities like great attention to detail and ability to define, experience in tracking KPIs and SLAs
Excellent report the same back to client
Have excellent organizational and leadership abilities in addition to experience of interfacing with third party vendors
Ability to work in a fast-paced environment involving multiple stakeholders based in different locations
Seniority Level Not Applicable Employment Type Full-time Job Function Information Technology Industries IT Services and IT Consulting Location
Menlo Park, CA, United States of America
Industry
IT
Company
Hexaware Technologies
Contact
Click apply
Reference
JS26489_25303_9B8CC244C49E8565F656AF067D68B793
Posted Date
8/30/2026 6:09:02 PM