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IT Software Project Manager / Operational Project Manager (Application Support & Client-Facing)

Job

AI ASAP LLC

Oakland, CA (In Person)

Full-Time

Posted 6 days ago (Updated 4 days ago) • Actively hiring

Expires 6/30/2026

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Job Description

Job Title:
IT Software Project Manager / Operational Project Manager (Application Support & Client-Facing)
Location:
Oakland, CA Job Summary We are seeking an experienced IT Software Project Manager / Operational Project Manager to lead end-to-end management of application support operations and projects. This client-facing role involves overseeing a team of 10-15 members, managing incidents, coordinating with multiple stakeholders, and ensuring high-quality service delivery. The ideal candidate will drive operational excellence, incident resolution, and project execution while maintaining strong client relationships. This position combines project management with operational leadership in a dynamic IT environment, focusing on application stability, incident management, and continuous improvement.
Key Responsibilities Project & Operational Leadership :
Take full ownership of projects from initiation to closure, including planning, resource allocation, execution, monitoring, and delivery. Manage day-to-day application support operations, ensuring systems availability and performance.
Team Management :
Lead, mentor, and manage a team of 10-15 members (support engineers, analysts, and specialists). Assign responsibilities, monitor performance, provide feedback, and support professional development.
Incident & Problem Management :
Oversee incident lifecycle: identification, investigation, resolution, communication, and post-incident reviews (root cause analysis). Act as a point of escalation for critical incidents and ensure adherence to SLAs. Drive problem management to prevent recurrence of issues.
Stakeholder & Client Management :
Serve as the primary client-facing point of contact - build and maintain strong relationships. Communicate effectively with diverse stakeholders (clients, internal teams, vendors, and executives). Provide regular status updates, manage expectations, and handle escalations professionally.
Service Delivery & Process Improvement :
Manage SLAs with internal/external teams and third-party vendors. Implement and improve ITIL-based processes (incident, problem, change management). Monitor KPIs, generate reports, and drive continuous service improvement.
Risk, Issue & Change Management :
Identify, track, and mitigate project risks and issues. Manage change requests and ensure minimal disruption to operations.
Reporting & Compliance :
Prepare weekly/monthly status reports, dashboards, and performance metrics. Ensure compliance with quality standards, security policies, and regulatory requirements.