Job Description Job SummaryProvide the best possible user experience for retail stores by supporting, coordinating, and optimizing store technology operations. This role partners closely with internal support teams and external vendors to ensure smooth service delivery, effective inventory and budget management, and successful execution of technology-related initiatives.

We are looking for a smart, capable, and conscientious professional who thrives in a fast-paced, results-driven environment.

Day-to-Day ResponsibilitiesHardware Screening & Deployment

• Identify and evaluate appropriate hardware models for store deployment.
• Collaborate with vendors on installation, staging, driver requirements, and rollout readiness.
• Partner with cross-functional teams to resolve issues before and during hardware rollouts.
• Document quality assurance processes and installation procedures.
• Monitor hardware returns from stores and work with OEMs to identify and resolve defects.

Service Delivery & Support

• Provide support and documentation for retail store technologies and devices, including POS systems, printers, digital displays, cameras, and overhead music systems.
• Respond to inquiries via phone and email within established Service Level Agreements (SLAs).
• Track, manage, and resolve cases using ServiceNow and NCR @YS Portal.
• Apply critical-thinking and troubleshooting skills to move issues to resolution efficiently.
• Communicate and partner with business stakeholders and service partners to resolve operational issues.
• Identify recurring challenges and recommend process improvements to enhance service delivery.

Vendor Management

• Work closely with Help Desk, Support, Engineering, and Vendor Partners to coordinate support efforts.
• Manage vendor relationships, including NCR, VARs, OEMs, and other service providers.
• Negotiate with vendors to optimize cost, service quality, and delivery timelines.
• Request and compare vendor quotes, evaluate lead times, and select best-value options.
• Develop and evaluate vendor Statements of Work (SOWs) and perform cost-benefit analyses.

Inventory Management

• Ensure depot inventory levels align with demand forecasts to prevent backorders.
• Confirm receipt of ordered inventory and ensure required enrollments, such as MDM and AirWatch, are completed.
• Manage inventory audits, tracking, and replenishment processes.
• Forecast inventory needs based on volume trends and variance analysis.

Budget & Financial Management

• Develop and manage team budgets for both OPEX and CAPEX.
• Submit purchase requests, follow up on approvals, and issue purchase orders to vendors.
• Support CAPEX funding requests, including writing CERs and documenting device depreciation.
• Analyze budget variances and discrepancies between planned and actual IT costs.
• Ensure IT operations comply with financial regulations and standards.
• Support internal audits related to IT financial processes and controls.
• Ensure favorable variances are strategically reinvested into inventory and operational needs.

Project Coordination

• Plan, organize, and execute service delivery and technology-related projects.
• Coordinate cross-functional efforts to ensure timely and successful project outcomes. Skills and Requirements Required Qualifications
• Experience supporting retail technologies such as POS systems, printers, digital signage, cameras, and in-store media systems.
• Proven experience in:○ Hardware screening○ Vendor management○ Strategic sourcing and procurement○ Inventory control and management○ Budget management, including CAPEX and OPEX
• Advanced Excel skills, including pivot tables, VLOOKUP, and macros.
• Strong analytical, organizational, and problem-solving skills.
• Highly detail-oriented with a strong sense of ownership and accountability.
• Process-driven mindset with the ability to identify and implement improvements.
• Strong customer service skills, including the ability to turn challenging situations into positive outcomes.
• Ability to adapt quickly in a fast-paced environment, prioritize effectively, and maintain a sense of urgency.
• Professionalism, diplomacy, and tact when working under pressure.

Nice to HavesExperience or exposure to AI tools and automation initiatives is a plus. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.