The Role Manage end-to-end technical customer engagements across Akamai security, media, and performance solutions. Serve as the central customer contact, lead integrated account teams, oversee product implementations, advocate best practices, identify service enhancements, resolve potential issues, and ensure high-quality service delivery. The role requires customer-facing IT experience, technical project management experience, understanding of networking, web performance, and application and network security architectures, and the ability to manage multiple priorities and stakeholder relationships. Summary Generated by Built In Do you relish the prospect of providing end to end support across multiple product suites? Would you like the opportunity to work in a high-impact role responsible for building customer loyalty? Join our prestigious Professional Services team Our Team provides managed services and proactive and reactive support to our global customers. We utilize tools, process and knowledge to integrate and maintain Akamai security, media, and performance solutions for our clients. We collaborate to solve problems, innovate to provide creative solutions and work to improve for our customers and team. Become a trusted advisor As a Technical Project Manager, from pre-sales through to integration and performance, you will be an end-to-end trusted advisor to customers, managing their engagement with our platform and building technical solutions. In a high-impact environment you'll be project managing, problem-solving and building close relationships with customers across many industries. As a Technical Project Manager II, you will be responsible for: Advocating best practices for the customer and internal teams during product implementation, and providing customer feedback to the Product team Being the central point of contact for customers and leading the integrated account team delivering customer success Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery Communicating with internal, external customers and partners to share information and deliverables Do what you love To be successful in this role you will: 5 years of relevant experience and a Bachelor's degree in Computer Science, or related field or its equivalent Demonstrate experience in a customer-facing role within the information technology industry Show some experience of managing and delivering technical customer projects successfully Show understanding of network, web performance, and application/network security technologies/architectures as well as project management methodologies Demonstrate experience in managing multiple priorities Demonstrate communication skills and an ability to build trusting relationships with customers across various levels Build your career at Akamai Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We're doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact. With our company moving so fast, it's important that you're able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here. Learn more Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details. Compensation Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $100,700 - $181,300/year; a candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply. Read Full Description Skills Required Five years of relevant experience Bachelor's degree in Computer Science, a related field, or equivalent Experience in a customer-facing role within the information technology industry Experience managing and successfully delivering technical customer projects Understanding of network, web performance, and application/network security technologies and architectures Understanding of project management methodologies Experience managing multiple priorities Strong communication skills and ability to build trusting customer relationships across various levels Akamai Technologies Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies. About This Summary Leave & Time Off Breadth — Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance. Parental & Family Support — Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources. Retirement Support — A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities. Learn more about Akamai Technologies's Compensation & Benefits → Akamai Technologies Insights What's It Like to Work at Akamai Technologies? 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