Applications Director

BEHAVIORAL HEALTH NETWORK INC

• 3.2 Worcester, MA Job Details $124,800
• $154,752 a year 5 hours ago Benefits Tuition reimbursement Paid time off Employee assistance program 403(b) Qualifications Optimizing workflow processes Roadmap creation (System development task) Vendor relationship building Overseeing health insurance pre-certification Medicare Managed care Automation Product roadmapping IT operations EHR workflow optimization Tooling Managed care organization experience IT transformation Workflow management (operations management method) 5 years Operations coordination Regulatory compliance IT vision strategy AI tools proficiency Operations transformation HIPAA Configuration management Performance Reporting Substance abuse treatment center experience Data reporting Information Systems Metrics Reporting User training (technical support) Quality improvement leadership Bachelor's degree in business administration Full Job Description Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work.

Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care. We are seeking a Director of Clinical Application Services to modernize the clinical technology ecosystem supporting our clients, clinicians, programs, and care teams. Reporting to the VP of Information Systems & Technology/CTO, this leader will oversee the people, platforms, workflows, vendors, and governance that power BHN's clinical operations.

What We Offer:

Mission-Driven Technology Leadership

• Modernize systems supporting behavioral health care statewide. Enterprise-Wide Impact
• Shape application strategy, governance, reliability, and user experience. Clinical Transformation
• Turn complex clinical workflows into practical, frictionless processes. Responsible AI Leadership
• Guide thoughtful adoption of AI-enabled documentation and automation. People Leadership
• Lead and develop a multidisciplinary team of approximately 5-10 staff. Cross-Functional Partnership
• Partner across clinical, operational, financial, technology, and compliance teams. Comprehensive Benefits

• PTO, 403

  (b), tuition reimbursement, health benefits, employee assistance programs, and more. Certified Great Place to Work
• Join an organization recognized for a positive and engaging employee experience.

What You Will Do:

Set the strategy, roadmap, governance, and daily performance expectations for BHN's clinical application portfolio, keeping systems reliable, secure, user-friendly, and aligned with care delivery. Own the EHR ecosystem and related clinical platforms, including configuration standards, workflow optimization, documentation and referral tools, population health support, release and change control, training, adoption, reliability, and user experience. Partner across clinical, operations, data, finance, IT, compliance, quality, security, privacy, legal, and revenue cycle to improve workflows, billing readiness, regulatory reporting, audit preparedness, and protection of patient information. Coordinate with Revenue Cycle leadership to address payer requirements, claims readiness, authorization processes, and denial prevention within the application environment. Direct the support and lifecycle of specialized clinical systems such as Methasoft/MethodOne, including

MAT/MOUD

workflows, hardware and peripheral coordination, procedures, and vendor performance. Govern AI-enabled clinical tools—including ambient listening, documentation assistance, and summarization—with standards for privacy, consent, accuracy, bias, clinician oversight, retention, and HIPAA compliance. Reduce system friction by strengthening training, adoption, support responsiveness, and workflow consistency across programs. Manage vendor relationships, escalations, roadmaps, service accountability, and metrics for reliability, support quality, backlog, adoption, and compliance. Lead and develop the team, remove barriers, foster accountability and continuous improvement, and brief executives on performance, risks, priorities, and investments.

Who You Are:

Bachelor's Degree in Information Systems, Health Informatics, Healthcare or Business Administration, or a related field—or equivalent education and experience; clinical licensure is not required. Seven or more years of experience in healthcare applications, clinical systems, EHR or product operations, application services, or healthcare technology leadership. Five or more years of people-leadership experience supervising technical, application, analyst, informatics, or operations staff. Experience leading an EHR or major healthcare application in a complex setting, with strong knowledge of clinical workflows, HIPAA, and 42 CFR Part 2. Excellent communication, negotiation, facilitation, executive-presentation, cross-functional partnership, change-leadership, and prioritization skills. Behavioral health, human services, addiction treatment, or multi-site healthcare experience is strongly preferred, including Medicaid, Medicare, MassHealth, managed care, CBHC, outpatient, crisis, residential, or community workflows. Experience with Qualifacts/CareLogic or another major EHR—and with Methasoft/MethodOne, MAT/MOUD workflows, medication-dispensing technology, or clinical devices—is preferred. Experience with AI documentation, ambient listening, automation, summarization, referral management, client portals, consent, interoperability, reporting, or population health tools is preferred. Experience with application governance, service metrics, roadmaps, release and change management, or digital transformation is preferred; a Master's Degree or relevant certification is a plus. We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care to individuals, families, and communities throughout Massachusetts. Our core values — Humanity, Empowerment, Accountability, Respect, and Teamwork — guide how we lead, how we serve, and how we support one another. If you're ready to make a meaningful difference as part of a mission-driven organization, we'd love to hear from you.

Salary Range:

$124,800

• $154,752 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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