Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Service Management Delivery Lead
Job
PASA Panasonic Automotive Company
Farmington Hills, MI (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
100
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Service Management Delivery Lead PASA Panasonic Automotive Company - 3.8 Farmington Hills, MI Job Details Full-time 20 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Happy hour 401(k) matching Qualifications Operational management System performance optimization Metrics Reporting Leading team collaboration initiatives Process improvement planning Cross-functional team management ITIL implementation Project stakeholder communication Cross-functional communication Stakeholder management
Facilitate service reviews, audits, and compliance reporting aligned with ITIL ISO, or other governance frameworks. Contribute to disaster recovery, continuity, and escalation protocols for critical services. Lead initiatives to improve service maturity, customer satisfaction, and continuous process improvement. Assist Business Relationship Managers (BRMs) with requirements gathering, analysis, design, and development of new or enhanced services, ensuring seamless transition to operations teams.
Full Job Description Overview:
The Service Management Delivery Lead is responsible for driving the design, deployment, and continual improvement of IT service management (ITSM) processes and service delivery models across Panasonic. This role ensures service quality, operational effectiveness, and alignment with enterprise IT governance and customer needs. The Service Management Delivery Lead collaborates with business units, operations, and technology teams to implement service strategies, manage performance, and oversee the lifecycle of enterprise services.Responsibilities:
A DAY IN THE LIFE
Lead the implementation and improvement of ITSM processes including incident, change, problem, service request, and knowledge management. Drive service delivery excellence by aligning operational activities with SLAs, KPIs, and customer experience expectations. Oversee the development of service catalogs, process workflows, and role definitions in partnership with operations and support teams. Collaborate with platform teams to support the configuration and enhancement of service management tools (e.g., ServiceNow). Establish and maintain performance metrics and dashboards to provide visibility into service health and operational trends. Partner with IT operations and application teams to ensure consistent, scalable service delivery across enterprise and plant environments.Facilitate service reviews, audits, and compliance reporting aligned with ITIL ISO, or other governance frameworks. Contribute to disaster recovery, continuity, and escalation protocols for critical services. Lead initiatives to improve service maturity, customer satisfaction, and continuous process improvement. Assist Business Relationship Managers (BRMs) with requirements gathering, analysis, design, and development of new or enhanced services, ensuring seamless transition to operations teams.