Technology Solutions Specialist

SouthWest Transit is an award-winning Transit agency serving the SouthWest Twin Cities area through bus, on-demand rideshare, and shuttle services. The agency is committed to serving the needs of their customers through diverse and innovative transit solutions that build community and connect customers from where they are to where they want to go.

Mission:

We provide a premium experience for the southwest Twin Cities through safe, reliable, and cost-effective transit that builds community and connects our customers from where they are to where they want to go.

Vision:

SouthWest Transit is the leading provider of innovative transit solutions that improve livability and enhance economic opportunity in the communities we serve.

Job Description:

The Technology Solutions Specialist is a key member of the SouthWest Transit Innovation & Technology team, serving as the primary project manager and lead architect for agency-wide technology solutions. This role focuses on keeping SouthWest Transit at the forefront of innovation by leading system modernizations, functional migrations, and the implementation of efficient, user-friendly solutions. Requiring a blend of strong technical acumen and big-picture thinking, this position acts as a highly collaborative leader to drive digital transformation across the organization. Applications may be reviewed as they are submitted.

This role drives digital transformation by recommending and implementing technology solutions that improve operational efficiency and enhance the customer experience at SouthWest Transit.

Project Management:

Conduct thorough requirements gathering and develop user stories with internal and external stakeholders to clearly understand core business needs. Utilize project management tools and best practices, such as stakeholder analysis, RACI matrices, project charters, and detailed project plans, to successfully manage projects from conception through completion. Evaluate and recommend technical solutions with a rigorous focus on cost-effectiveness, total cost of ownership (TCO), and long-term organizational value. Demonstrate strong financial stewardship and disciplined expense management throughout all projects.

Technology Implementation & Modernization:

Lead technology migrations, system modernizations, and digital transformation initiatives with minimal disruption and maximum benefit. Apply strong foresight to design scalable, future-proof solutions that anticipate evolving business and technology needs. Consistently challenge assumptions by asking "why" to ensure the organization is solving the right problems and delivering optimal outcomes.

Data Systems Architecture & Collaboration:

Partner with internal departments to develop comprehensive data solutions, including data warehousing, CRM systems, farebox, and point-of-sale technologies. Provide recommendations and support for mobile app development, website enhancements, and other digital interfaces to ensure they remain modern, functional, and user-friendly. Serve as a primary point of contact for complex technical troubleshooting and issue resolution.

Stakeholder Engagement & Communication:

Present technical concepts, project updates, and recommendations clearly and effectively to leadership and cross-functional teams. Actively seek and incorporate feedback from all levels of the organization to drive alignment and successful adoption.

Training, Governance & Support:

Develop and deliver high-quality training programs to build staff competency with new and existing systems. Create and maintain standard operating procedures (SOPs) for enterprise systems. Facilitate cross-departmental collaboration to resolve conflicting priorities and establish unified, enterprise-wide solutions. Bachelor's degree in a relevant field such as Business, Management Information Systems, Information Technology, or a related discipline; or Master's degree in a related field. Minimum of three (3) years of progressively responsible experience in product management, solution design, technical project management, or digital transformation. Proven ability to conduct formal requirements gathering and evaluate technical solutions for cost-effectiveness, usability, and business impact. Highly inquisitive mindset with the confidence to challenge assumptions and ask "why." Proactive problem-solving mindset with a focus on shared outcomes and organizational flexibility. Proficiency with Microsoft Office Suite and modern project management tools. Work is performed in a standard indoor office environment. The position requires occasional lifting of up to 30 pounds. Daily work involves prolonged periods of sitting, computer use, and handling documents. The role also requires strong attention to detail and the ability to meet deadlines in a fast-paced setting. SouthWest Transit participates in E-Verify. Upon accepting a job offer, candidates will be required to complete a Form I-9 and provide documentation to verify identity and employment eligibility.