Service Delivery Manager

Service Delivery Manager Tata Consultancy Services•3.9 Kansas City, MO Job Details $90,000•$110,000 a year 11 hours ago Qualifications Performance dashboard reports Vendor relationship building Data Center Operations Stakeholder engagement Data center experience Data storage Azure Supplier management Implementing cloud migration projects IT service management Dashboard creation Regulatory compliance High availability architecture SOC 2 Data reporting Change management Information security compliance IT infrastructure AWS Continuous improvement Bank experience Virtualization Vendor relationship management Computer networking Managing IT infrastructure ServiceNow Agile IT Senior level Leadership Communication skills Financial compliance experience in banks Stakeholder relationship building High availability Stakeholder management System performance monitoring 10 years IT disaster recovery planning Full Job Description Service Delivery Manager The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards. Key Responsibilities Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems. Ensure compliance with ITIL processes and BFSI regulatory Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications. Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services. Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations. Coordinate change management activities to minimize service disruption and ensure regulatory compliance. Prepare regular performance, risk, and compliance reports for senior leadership and auditors. Preparing Status reporting and dashboards. Required Skills & Qualifications 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI. Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems. Expertise in ITIL framework and service management best practices. Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2). Excellent leadership, communication, and stakeholder management skills. Salary Range•$90,000•110,000 a year #LI-SP3 #LI-VX1 Location Kansas City, MO Job Function

TECHNOLOGY

Role Delivery Manager Job Id 410222 Desired Skills Agile Salary Range $90,000•110,000 a year