Position Summary The Service Delivery Coordinator manages customer orders from receipt through final shipment, ensuring accuracy, quality, and on-time delivery. This role connects customer requirements, Project Management, and warehouse operations while monitoring progress, communicating priorities, and resolving issues before they affect service.

Reports to:

Director of Operations |

Position Type:

Non-supervisory Key Responsibilities Coordinate customer orders through intake, picking, packing, quality control, shipping, and final confirmation. Review quantities, packaging, labeling, documentation, and shipping details for accuracy and compliance. Monitor order status, identify risks or delays, and coordinate timely resolution or escalation. Conduct or coordinate quality checks and document service exceptions, quality holds, and corrective actions. Partner with warehouse personnel and Project Management to prioritize work and meet customer commitments. Provide clear status updates, shipment confirmations, and tracking information. Maintain accurate records and recommend process improvements that support quality, efficiency, and customer satisfaction. Qualifications High school diploma or equivalent required. 2-4+ years of experience in warehouse operations, order fulfillment, logistics, project coordination, or a related field. Experience supporting customer accounts in an operational environment preferred. Working knowledge of Warehouse Management Systems and basic to intermediate Excel skills. Strong organization, communication, problem-solving, and attention to detail. Ability to manage multiple priorities, communicate issues early, and coordinate across teams without direct authority. Schedule and Work Environment Typical hours are 8:00 a.m.-5:00 p.m., with occasional work outside normal business hours based on operational needs. Work is performed in office, warehouse, and shipping areas and requires regular movement throughout the facility. #DHIR26