Manager, Enterprise Applications

Posting Details Position Information Job Title Manager, Enterprise Applications Status Regular Full Time/Part Time Full-time Location Jamestown Campus Job Description At Guilford Technical Community College ( GTCC ), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you'll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive. The Manager, Enterprise Applications provides direction and oversight for the College's enterprise application services to ensure they operate reliably, securely, and in alignment with institutional priorities. The position manages the team responsible for delivering services centered on the Student Information System SIS / ERP and its adjacent ecosystem, including integrations, reporting, and data platforms. The manager sets service objectives, establishes operating standards, prioritizes work, and monitors performance so that core academic and administrative processes are consistently supported. The manager guides intake and prioritization of requests from campus units, coordinates cross‑functional analysis to translate business needs into technical work plans, and oversees execution through formal change and release management processes. The position maintains operating roadmaps and service‑level expectations, reviews metrics and dashboards to track availability and throughput, and leads continuous improvement activities to address recurring issues, reduce risk, and improve user experience. The manager serves as the primary liaison with campus partners including College & Workforce Instruction, Registrar, Admissions, Financial Aid, Finance, HR, Payroll, Institutional Research, and Student Success to plan process improvements, manage dependencies, and schedule work around critical academic and financial milestones. The role facilitates governance activities for these services, chairs or participates in change advisory reviews, and ensures communication is timely and clear during incidents, maintenance, and upgrades. The manager also oversees vendor relationships and contracts for ERP‑adjacent solutions, ensuring that services and integrations meet institutional requirements for performance, data integrity, and supportability. The manager ensures access reviews and control attestations are performed for covered systems, partners with Security and Audit on risk remediation, and enforces adherence to applicable regulations (e.g., FERPA, GLBA, PCI

DSS, HIPAA

). The Manager, Enterprise Applications requires strong leadership, planning, and communication skills, with the ability to manage complex processes, coordinate diverse stakeholders, and deliver measurable service outcomes across a portfolio of enterprise applications. The role is accountable for outcomes across complex, highly regulated higher-education enterprise systems and requires deep functional and technical experience within that environment. Min Salary $87,149.16 Mid Salary We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience. Duties/Functions Difficult Challenges Contacts Education Required Bachelor's degree in Information Systems, Computer Science, Data Management, or a related field from a regionally accredited institution. Education Preferred Experience Required Six (6) years of progressively responsible experience working with enterprise administrative systems in a higher-education environment, including sustained involvement with

SIS / ERP

platforms. Three (3) years of experience providing leadership, coordination, or project management for enterprise technology initiatives. Advanced degrees in management, information systems, or business may be considered in lieu of a portion of formal supervisory experience. Demonstrated experience supporting, administering, or contributing to mission-critical

SIS / ERP

services, which may include configuration, integrations, reporting, upgrades, or production operations. Proven experience collaborating with functional users and technical teams to translate academic and administrative requirements into technical tasks, work plans, or operational improvements. Experience participating in formal change, release, and incident management processes for enterprise systems. Experience working in regulated environments (e.g., FERPA, GLBA ), including participation in access reviews, audits, or control activities. Experience Preferred Eight (8) or more years of enterprise systems experience in higher education. Experience with Ellucian products, with Colleague experience strongly preferred. Experience working within an ERP ecosystem that includes integrations, reporting platforms, and downstream systems. Experience serving as a senior technical contributor, technical lead, or operational authority for enterprise systems, with or without formal supervisory responsibility. KSA Required Technical depth sufficient to evaluate, guide, or contribute to work across integrations, reporting platforms, and database environments, regardless of formal system ownership. Strong project management, communication, and customer service skills. Foundational understanding of programming concepts, data structures, and relational/non‑relational database environments. Ability to lead technical teams with clear direction, coaching, goal‑setting, and support for professional development. Strong analytical and critical‑thinking skills for evaluating business processes, identifying system gaps, and designing effective solutions. Skill in prioritizing work across competing demands and aligning resources to academic and business calendars. Ability to communicate complex technical concepts in plain language to stakeholders at all levels, including non‑technical users. Strong decision‑making and problem‑solving abilities, especially when coordinating cross‑system changes or resolving service‑impacting issues. KSA Preferred Department/Job Specific Requirements Ability to work occasional evenings or weekends during critical upgrades or maintenance windows. Commitment to professional development and staying current with database technologies and integration practices. Work with business unit leaders to develop project and program resourcing strategies to ensure optimum support for projects and day-to-day operational activities. The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: Ethics Safety/Shooter on Campus Personal Information Protection Training ( PIP ) Anti-Discrimination/Harassment & Title IX Other training may be required as determined applicable. Physical Demands Posting Type Staff Posting Detail Information Posting Number 2026-025-REG Open Date 03/17/2026 Close Date 04/16/2026 Open Until Filled No Special Instructions to Applicants Supplemental Questions Required fields are indicated with an asterisk (•). • Do you have experience working with enterprise administrative systems in a higher-education environment? Yes No • Do you have experience with Ellucian Colleague or Banner? Yes No Documents Needed To Apply Required Documents Optional Documents Resume Cover Letter Transcripts Other License/Certification