Under the general director of the Director of Information Technology or designee, the IT Project Manager is responsible for planning, executing, and overseeing information technology projects while leading and supporting initiatives that advance digital inclusion. This role ensures technology projects are delivered on time, within scope, and on budget, while also working cross departmentally and with community partners to expand equitable access to broadband, devices, and digital literacy services for residents and stakeholders. This position blends traditional IT project management with community focused technology efforts, ensuring that IT investments support both organizational operations and digital equity goals.

Essential Duties and Responsibilities:

Project Management Plan, manage, and deliver multiple concurrent IT projects, including infrastructure upgrades, cloud services, cybersecurity initiatives, application implementations, and vendor led deployments. Coordinate cross functional project teams, including IT staff, business owners, vendors, and consultants. Track project milestones, deliverables, dependencies, and risks; escalate issues as appropriate. Ensure projects comply with organizational policies, procurement rules, security standards, and regulatory requirements. Oversee Managed Services IT vendor and stay up to date on ticketing dashboard, employee requests and reprioritization. Prepare project status reports, dashboards, and presentations for leadership and stakeholders. Support change management, training coordination, and transition to operations at project closeout. Digital Inclusion & Equity Initiatives Plan and manage digital inclusion projects focused on broadband access, device distribution, digital literacy, and technology adoption. Collaborate with internal departments, resident services, community partners, nonprofits, and vendors to implement digital equity programs. Support development and execution of digital literacy classes, workshops, and outreach initiatives. Assist in evaluating community technology needs and translating them into project requirements and technical solutions. Track outcomes, participation metrics, and impact measures for digital inclusion programs. Support grant funded technology initiatives, including project tracking, reporting, and compliance requirements. Stay informed on best practices, funding opportunities, and emerging trends in digital inclusion and digital equity. Communication & Collaboration Serve as a liaison between IT, program staff, leadership, and external partners. Translate technical concepts into clear, non technical language for diverse audiences. Facilitate project meetings, stakeholder updates, and community or partner coordination sessions. Perform other related duties as assigned. Education and/or Experience Bachelor's degree in Information Technology, Computer Science, Project Management, Public Administration, or a related field. Minimum of 3-5 years of project management experience or experience in deliverable based/deadline driven role. Experience managing projects in a public sector, nonprofit, healthcare, education, or housing environment preferred. Experience with digital inclusion initiatives, community technology programs, or grant funded projects (preferred). Familiarity with Microsoft 365, cloud platforms, and vendor managed IT services (preferred). Experience working with housing authorities, municipalities, or quasi governmental organizations (preferred). Skills Strong project management skills with the ability to manage complex, multi stakeholder initiatives. Working knowledge of IT systems, infrastructure, applications, and cybersecurity concepts. Understanding of digital inclusion, digital equity, digital literacy, and broadband access challenges. Excellent written and verbal communication skills. Ability to work effectively with diverse communities, partners, and internal teams. Strong organizational, analytical, and problem solving skills.

Other:

Possession of a valid Ohio Vehicle Operator's license and insurability under CMHA standards. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered. Benefits We offer a comprehensive employee benefits package including: Health Insurance Coverage, Various Retirement Planning Options (Ohio Public Employee Retirement System and Deferred Compensation Plans), Group and Voluntary Life Insurance, Flexible Spending Accounts, Employee Assistance Program, Free Parking at our facilities and more! We also have a very active Health & Wellness Program that promotes a life/work balance.

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person