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Service Delivery Manager - AMS
Job
Tata Consultancy Services Limited
Blue Bell, PA (In Person)
$165,000 Salary, Full-Time
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Job Description
Must Have Technical/Functional Skills
- 10+ years in AMS/service delivery
- Strong experience in transition + SLA-driven delivery
- Deep knowledge of ITSM/ITIL and tools like ServiceNow
- Experience managing enterprise applications (SAP preferred) Roles & Responsibilities
Service Delivery:
Manage AMS operations, ensuring availability, performance, and SLA adherenceTransition:
Lead service transition (KT, ramp-up, documentation, handover to steady state)SLA Governance:
Track KPIs, drive RCA, and implement service improvement plansITSM:
Ensure adherence to ITIL processes (Incident, Problem, Change, Request)Stakeholder Management:
Act as primary client interface; conduct governance reviewsContinuous Improvement:
Drive automation, efficiencies, and service optimization Generic Managerial Skills, If any Success Metrics- SLA compliance
- Customer satisfaction (CSAT)
- Incident reduction & operational efficiency
- Successful transition outcomes