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Manager Application Support
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Villanova University
Conshohocken, PA (In Person)
Full-Time
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Job Description
Manager Application Support
Conshohocken, PA
7 DAYS AGO
22626166
Summary
Conshohocken, PA
Remote
Competitive Salary
0 Years Experience
Bachelor's degree
No Commission
40.00 hours per week / Day Shift / Full-Time
Description ASTM International is a globally recognized leader in the development and delivery of international voluntary consensus standards. Today, some 12,000 ASTM standards are used around the world to improve product quality, enhance safety, facilitate market access and trade, and build consumer confidence. ASTM provides an excellent compensation and benefits package including: Position Purpose The Manager, Application Support is responsible for overseeing the day-to-day support of ASTM's custom-developed and enterprise business applications. This role supervises a team of application-focused frontline Service Desk resources and advanced Application Support Specialists who support incident management, service request fulfilment, troubleshooting, escalation, documentation, and customer-impacting issue resolution. The Manager, Application Support serves as the day-to-day supervisor for application support activities across ASTM's support tiers. This position helps ensure that application-related issues are properly triaged, prioritized, escalated, communicated, and resolved in alignment with service expectations and business needs. This role requires a technically capable support supervisor with experience in application support, service desk operations, customer-facing issue resolution, and code-aware troubleshooting. The ideal candidate will be comfortable supervising frontline support resources while also helping guide more complex application troubleshooting involving workflows, data, integrations, configuration, logs, scripts, SQL, or application behavior. This position reports directly to the Senior Director of Operations. Organization Role Responsibilities Application Support Team Management Incident Management and Service Request Fulfilment Technical Escalation and Application Troubleshooting Customer Service and Business Stakeholder Coordination Knowledge Management and Process Improvement Operational Reporting and Service Health Minimum ... For full info follow application link. Additional Details How To Identify Potential Job Scams