Own all client delivery from intake through completion. The Project Manager is the central hub of the agency's delivery operation, ensuring every client engagement is scoped clearly, executed on time, communicated proactively, and closed with quality. This role exists to eliminate delivery chaos and create a reliable, repeatable client experience. Key Responsibilities Manage intake and prioritization of all client work across delivery teams Oversee project scope, milestones, and timelines for all active engagements Oversee ongoing support and retainer delivery across the client portfolio Communicate needs, status updates, and expectations to clients on a defined cadence Gather and confirm client content, approvals, and assets before work begins Ensure quality review is completed before any work is released to clients Balance task allocation with team capacity and delivery workload Coordinate delivery across web services, marketing, and creative teams Escalate blockers, resource conflicts, and scope issues to the Integrator Expected Outcomes All active projects have a current status, next step, and assigned owner at all times On-time delivery rate meets or exceeds agency SLA benchmarks Client satisfaction scores on delivery are consistently above target No project goes to a client without a documented quality check Team capacity is visible and no team member is consistently over or under-utilized

Characteristics & Competencies Gets It:

Understands the role, the agency's mission, and how their function serves the whole. Must embrace the core values of Open Sky authentically with the team, clients, contractors, and vendors.

Wants It:

Genuinely motivated to own this seat and deliver results, not just fulfill a task list. Has Capacity to

Do It:

Has the skills, bandwidth, and temperament required for long-term success in this role.

Organized and Structured :

Exceptionally organized with a strong bias toward clarity and structure

A Detailed, Calming Presence:

Calm and assertive under pressure. Can manage competing priorities without dropping details.

Communicator:

Strong communicator who keeps clients and distributed team aligned without over communicating.

Proactive and Anticipatory:

Identifies issues and confidently addresses before they become client facing problems.

Team Builder:

Natural coordinator who brings people and information together efficiently.

Self-Starter:

Comfortable with remote work and the independent self discipline it requires. Can translate high level directions to practical implementation independently.

Time Manager:

Able to work independently, meet deadlines, and hit budgets.

Tech Savvy:

Able to grasp and liaison technical information between developers and clients.

Teachable:

Genuinely teachable and a fast learner. An all around good person, pleasant to work with on a team. Skills & Qualifications 3+ years in project management, delivery management or agency operations Proven ability to manage multiple simultaneous projects in a services environment Experience managing client communication throughout a project lifecycle Familiarity with digital services including websites, marketing, and support Comfortable with technical conversations and making those details approachable to the clients Strong documentation and organizational skills Hybrid In-Person and Remote Work. Located in Jacksonville, FL Tools & Platforms Asana for task management (additional experience with PM tools a bonus) Slack for internal coordination Toggl for time tracking Zoom for client and team calls Loom for async client updates Notion, Airtable, Google Drive, and Dropbox for documents and resources management

Structure Type:

Independent Contractor Location:

Hybrid Remote and In-Person in Jacksonville, FL (in Mandarin)

Communication:

Availability between 9 am - 3 pm EST for team communication

Estimated Hours:

Part time position, with expectations of future growth

Compensation Range:

Rate to be determined based upon experience and skill

Language:

English language proficiency required

Pay:

$45,000.00 - $55,000.00 per year

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Jacksonville, FL 32259