An Application Manager manages, customizes, develops and maintains an application for a company to meet specific business objectives. Manages either commercial off-the-shelf or customized applications. May lead team of developers in the customization of the application.
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WY R76892
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Director Applications Portfolio Management
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Application Tower Service Delivery Leadership + Provides day-to-day leadership and oversight for application support and RUN services within an assigned application tower. + Ensures the availability, reliability, performance, and operational sustainability of supported applications. + Accountable for execution of service delivery processes and achievement of established service level agreements (SLAs), operational metrics, and key performance indicators (KPIs). + Manages operational priorities and support activities to ensure consistent service outcomes and business continuity. + Coordinates incident resolution, service restoration, root cause analysis, and problem management activities across tower applications. + Monitors application performance and operational health, proactively identifying and addressing service risks and issues. Operational Excellence & Continuous Improvement + Drives continuous improvement initiatives focused on application stability, service quality, operational efficiency, and user experience. + Identifies opportunities to reduce incidents, recurring defects, and operational risks through process optimization and automation. + Ensures operational readiness for application releases, enhancements, technology upgrades, and production deployments. + Supports implementation of Site Reliability Engineering ( SRE ), quality assurance, monitoring, and operational To view full details and how to apply, please login or create a Job Seeker account
