IT Infrastructure & Operations Project Manager

AAA Club Alliance is currently seeking a IT Infrastructure & Operations Project Manager to join our company here at our Wilmington, DE headquarters. This is a hybrid position requiring on-site work three days per week (Tuesday through Thursday). The primary duties of the I T Infrastructure & Operations Project Manager are to : Build and maintain strong cross-functional partnerships to drive project success. Serve as project leader and primary contact for low-medium complexity initiatives, applying PMI best practices (Waterfall, Agile, Hybrid). Communicate clear, consistent project updates, including risks, roadblocks, and solutions, to stakeholders and leadership. Evaluate and support business cases for new projects (scope, timeline, budget, RACI, SWOT, etc.) and secure required approvals to initiate work. Develop and manage detailed project plans covering scope, schedule, budget, procurement, and communications to align expectations. Ensure delivery of project goals on time and within agreed scope and expectations set during planning. Facilitate stakeholder engagement through regular meetings, updates, and delegation of tasks to maintain alignment and momentum. Maintain and track risks, issues, and changes using formal logs; escalate when needed. Present project status updates to senior and executive leadership (written and verbal). Obtain formal project sign-off from sponsors and owners upon completion. Lead lessons-learned sessions and share insights to drive continuous improvement. Mentor and model best practices in project delivery to support team development and organizational understanding of PM value. Perform other duties as assigned.

Minimum Qualifications:

Bachelor's Degree in Business, Project Management, or related field required. Equivalent combination of education, technical training, and work experience will be considered in lieu of degree. Must have experience with Project Management in IT, Insurance, Automotive, Commercial, and Retail Fit-Out. Minimum 5 years of high complexity project management experience in Business, IT or Retail/Commercial project management required. Agile Project Management Certification(s) and/or Scrum Certification(s) strongly preferred. Knowledge of standard project management practices and methodologies included in the Project Management Institute (PMI) and Project Management Body of Knowledge (PMBOK). Strong project management skills required, including the ability to manage time, budget, communication, procurement, change, and risk. Demonstrated ability to provide leadership to a project team and take accountability for project outcomes. Proven ability to successfully manage multiple complex projects in various departments simultaneously in an organized and professional manner. Knowledge and experience using project management software such as Clarity PPM and Microsoft Project is required. Experience using one or more Agile project management tools such as Jira preferred. Familiarity with Visio is preferred. At AAA, your success is our success.

What we can offer you:

The starting base compensation for this position is $89,578 to $152,562. •The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.• Comprehensive health benefits package. Up to three weeks of paid time off accrued during your first year. Annual Bonus Plan. 401(K) plan with company match up to 7%. Professional development opportunities and tuition reimbursement. Paid time off to volunteer & company-sponsored volunteer events throughout the year. Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability. Full time Associates are offered a comprehensive benefits package that includes: Medical, Dental, and Vision plan options Up to 2 weeks Paid parental leave 401k plan with company match up to 7% 2+ weeks of PTO within your first year Paid company holidays Company provided volunteer opportunities + 1 volunteer day per year Free AAA Membership Continual learning reimbursement up to $5,250 per year And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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