IT Support & Project Manager (Remote)

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview The IT Support & Project Manager is a key leadership role within the IT organization, responsible for overseeing support operations across the Equine Division while leading strategic technology initiatives that enable hospital performance and growth. This role reports directly to the Chief Information Officer (CIO) and serves as the primary IT operational leader for equine hospitals and ambulatory practices within the portfolio. The position combines tactical service delivery oversight with strategic project leadership and requires strong managerial presence, operational rigor, and cross-functional influence. Scope of Leadership Direct management of IT support personnel (Help Desk / Field Support / Analysts as applicable) Oversight of regional or divisional IT service delivery performance Ownership of technology-related project execution across multiple hospital locations Cross-functional leadership across Operations, Clinical, Finance, and Vendor partners Budget input and cost oversight for support and project initiatives Key Responsibilities IT Support Operations Leadership Lead day-to-day IT support services for full enterprise Supervise and develop IT support staff, including performance management and coaching Establish service level expectations and monitor KPI performance (response time, resolution time, customer satisfaction) Manage escalation processes and critical incident response Coordinate third-party vendors and managed service providers Drive standardization of support workflows and documentation Technology Project Management Lead enterprise and divisional technology initiatives from planning through deployment Develop detailed project charters, timelines, budgets, and communication plans Manage system implementations, integrations, infrastructure upgrades, and acquisitions onboarding Facilitate stakeholder alignment and executive-level reporting Identify risks and proactively manage mitigation strategies Oversee change management and user adoption strategies Strategic & Financial Oversight Partner with the CIO on divisional IT strategy and roadmap alignment Assist in budget planning and cost control for IT initiatives Identify opportunities for automation, process optimization, and operational efficiencies Develop dashboards and executive reporting for IT performance and project tracking Ensure scalable systems that support growth and acquisition activity Managerial Level Expectations This role is positioned at a mid-to-senior management level within the IT organization and is expected to: Lead people, not just processes Build accountability structures within the support team Drive continuous improvement initiatives Influence hospital leadership without direct authority Balance service responsiveness with long-term strategic execution Operate independently with regular executive-level communication Future growth potential may include Senior IT Manager or Director-level responsibilities as the division scales. Qualifications (Required) Bachelor's degree in Information Technology, Business, or related field (or equivalent experience) 5+ years of progressive IT leadership experience 3+ years managing IT support teams and service operations Demonstrated experience leading cross-functional technology projects Strong financial and operational acumen Preferred Skills (Nice to Have) Experience supporting multi-site healthcare or veterinary organizations Familiarity with veterinary PIMS and imaging systems Experience supporting acquisition integration What We Offer We care deeply about supporting our team members — professionally and personally.

Benefits include:

Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

EOE, M/F/D/V

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