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Robotics Application and Training Manager
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Stäubli
Remote
Full-Time
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Job Description
Company DescriptionStäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
Job DescriptionAs a Robotics Application & Training Manager, you have ownership of the execution of the strategy for our customer technical support throughout North America. Your skills and experience in Industrial Robotics or Automation allow you to maintain a high level of technical expertise within your team and to nurture a culture of excellence.
Thanks to your leadership, you will lead all our training and application support operations and ensure that our customers and their teams can conceptualize, deploy, operate and optimize their applications with Stäubli robots while benefiting from their full performance.
As a key member of our organization, both a leader and a team player, you will make a decisive contribution to the achievement of our objectives in terms of customer satisfaction and revenue growth.
Reports to:
Willingness to travel as required both domestically and internationally (up to 15%)This position will report to the Duncan, SC office with flexible (hybrid) schedule after completionStäubli Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job DescriptionAs a Robotics Application & Training Manager, you have ownership of the execution of the strategy for our customer technical support throughout North America. Your skills and experience in Industrial Robotics or Automation allow you to maintain a high level of technical expertise within your team and to nurture a culture of excellence.
Thanks to your leadership, you will lead all our training and application support operations and ensure that our customers and their teams can conceptualize, deploy, operate and optimize their applications with Stäubli robots while benefiting from their full performance.
As a key member of our organization, both a leader and a team player, you will make a decisive contribution to the achievement of our objectives in terms of customer satisfaction and revenue growth.
Reports to:
Robotics Head of Services North AmericaResponsibilities and Objectives:
Lead & Develop Training Excellence:
Manage and develop a high-performing training teamDesign and deliver training programs (operation, programming, troubleshooting, safety)Develop digital training materials, manuals, and LMS contentEvaluate trainees and manage certification processesConduct skills gap analysis and continuous learning strategiesDrive After-Sales Application Support:
Act as escalation point for complex application issuesOversee hotline support and remote diagnosticsCoordinate with field service teams for issue resolutionReduce downtime and ensure fast resolutionEnsure Application Excellence in theField:
Support robot integration, setup, and optimizationDevelop custom programming and application solutionsPerform on-site troubleshooting and performance improvementsValidate training effectiveness through real-world deploymentBuild Technical Knowledge & Continuous Improvement:
Maintain technical knowledge base and best practicesAnalyze recurring issues and provide R D feedbackDrive continuous improvement of training and application processesStay updated with robotics and automation trendsCollaborate & Drive Business Impact:
Work cross-functionally with service, sales, and engineeringSupport service growth through training and application excellenceMonitor KPIs (customer satisfaction, resolution time, training impact)Contribute to service strategy and revenue developmentAdheres to all safety, quality and environmental standardsQualificationsBachelor's degree in Engineering, Robotics or related field5+ years in robotics or application engineeringExperience in technical training and after-sales supportStrong leadership and communication skillsExpertise in programming, integration, and troubleshootingAbility to manage multiple prioritiesAdditional InformationWork schedule:Willingness to travel as required both domestically and internationally (up to 15%)This position will report to the Duncan, SC office with flexible (hybrid) schedule after completionStäubli Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.