Service Delivery Manager - 65% Remote/35% Travel

Description We are looking for a dedicated Service Delivery Manager to work remotely with site travel about 35% of the time in the Houston, TX area in to joining our company client headquartered in the Tampa, FL area. Again, fully remote role with site deployments to our client's end client locations 35% of the time. In this role, you will oversee day-to-day operations while ensuring high-quality service delivery across technical projects. The ideal candidate will bring a strong background in managing technicians and implementing technical procedures, paired with excellent communication skills to drive efficiency and collaboration.

Responsibilities:

Supervise and coordinate the daily activities of 12-18 technicians to ensure projects are completed efficiently. Oversee technical procedures and workflows, ensuring adherence to operational standards. Collaborate with in-house project managers to align project goals and timelines. Provide guidance on technical systems, including CAT6 wiring, intercoms, cameras, and lock sets. Monitor service calls and dispatch technicians for on-site or remote support as needed. Implement and refine operating procedures to optimize service delivery. Maintain clear communication with team members and stakeholders to foster collaboration. Ensure compliance with company policies and industry regulations. Analyze performance metrics and identify areas for improvement. Support business growth by contributing to the development of scalable processes. Requirements A minimum of 5-10 years of experience in technical operations or service delivery management. Strong understanding of CAT6 wiring, intercom systems, video cameras, lock sets, and related technologies. Proven experience managing teams of technicians or similar roles. Excellent communication and interpersonal skills to lead and collaborate effectively. Familiarity with project management principles and formal methodologies. Ability to adapt and implement new procedures in a fast-paced environment. Knowledge of operational standards and best practices in technical service delivery. Willingness to work onsite in Lutz, Florida. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.