## The group you'll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. ## The impact you'll make As a Technical Program Manager at Lam, you will fill a critical need to develop and manage business analytics projects including development of served available market (SAM) of Services business, determination of market share, and bringing in automation. You'll play a key role in strategic decision making in development of Services products and its roadmap. The role is highly cross-functional, focused on interacting with the Product Groups, regional teams and analytics teams. ## What you'll do

• Manages development of Services SAM based on installed base, process flows and Lam WFE opex performance.
• Develops and manages tool services performance database, data collection, and analysis and report results to inform program schedules and deliverables.
• Influence cross-functional stakeholders to continuously improve the process and inspire alignment.
• Deliver change management for programs that are sustainable and maintains long-term success.
• Successfully navigate multiple projects in a dynamic environment.

## Who we're looking for

Minimum Qualifications:

• Bachelor's degree with 12+ years of experience; or Master's degree with 8+ years' experience; or a PhD with 5+ years' experience in semiconductor industry
• Excellent understanding of semiconductor process flow - NAND, DRAM and logic devices, criticality of various applications
• Exposure to wafer fabrication equipment preferably etch and deposition tools and its operating performance in terms of running cost and tool uptime
• Experience leading cross-functional teams and demonstrating excellent leadership and influence skills to deliver results.
• Excellent communication and executive presentation skills with the ability to present to audiences at all levels in the Company. ## Preferred qualifications
• Experience in or deep knowledge of Semiconductor fabrication, Semiconductor Equipment Operations, or related industries is a plus.
• Expert knowledge of Program Management methods and experience in Product Development & Release (PDR) procedures.
• Experience with a higher-capability data analysis tools beyond Excel, such as VBA, SQL, Tableau; and/or experience working with databases
• Expertise with project management software and tools including MS Project, QuickBase, Office Timeline, or equivalent.

## Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. #LI-LE1 Our Perks and Benefits At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.