Senior Applications Manager

Job Description:

Tennessee State University Office of Technology Services invites applications for the position of Senior Applications Manager . The Sr. Applications Manager is a crucial leader within the Office of Technology Services ( OTS ) at Tennessee State University. This role is responsible for managing all aspects of the University's Applications Development and operations. Reporting directly to the CIO , the Sr. Applications Manager will oversee a team of applications professionals, ensuring that all software applications and systems effectively support TSU's operational and academic goals. The ideal candidate will possess extensive experience in application management, a comprehensive understanding of Ellucian ERP systems, and the ability to foster a collaborative team environment. This is a full-time, on-site position with a work schedule aligned with the University's standard operating hours. The candidate must be available to work evenings or weekends as necessary to address emergency or maintenance requirements.

Key Responsibilities:

• Lead the Applications Development team, providing direction, mentorship, and support to enhance team members' professional development and performance in enterprise application management.
• Collaborate with the CIO to define the strategic direction for the Applications Development function, aligning initiatives with the university's mission and broader operational goals.
• Oversee the design, development, and maintenance of integrated software applications, ensuring they meet user needs and adhere to best practices across the enterprise application landscape.
• Manage the full software development lifecycle, including planning, coding, testing, deployment, and maintenance of applications, with a focus on complex integrations and ERP solutions.
• Implement and uphold standards for application development and deployment, ensuring security, compliance, and quality of software solutions within the enterprise framework.
• Oversee the management of databases, ensuring regular updates, proactive patch management, and optimal performance of all database systems to support enterprise applications.
• Serve as a technical expert, providing guidance and troubleshooting support for applications and systems that disrupt critical business processes.
• Evaluate and recommend enhancements to existing applications and systems to improve functionality, performance, and user experience.
• Analyze user project proposals, identifying requirements and conducting feasibility analyses while advising on optimal approaches for solution development.
• Establish project plans, including scoping, scheduling, and resource allocation, ensuring projects are completed on time and within budget.
• Facilitate communication and collaboration across departments to ensure software solutions integrate seamlessly with university operations.
• Monitor application performance and conduct regular reviews, addressing issues related to enterprise applications and complex system integrations.
• Prepare and present reports on application status, team performance, and project progress to the CIO and other stakeholders.

Preferred Qualifications:

• Previous experience as a Sr. Applications Manager or executive leadership role in a professional IT setting.
• Relevant industry certifications (e.

g.,

Microsoft Certified:

Azure Developer, AWS Certified Developer).

• Experience with Ellucian ERP systems and ecosystem (e.

g., Banner), but other major ERP platforms (Workday, Oracle, SAP , PeopleAdmin, Slate, Blackbaud, and other 3rd-party integrated systems) are also highly valued. Prior experience in an academic institution or higher education environment.