Technical Project Manager

Job Title:

Technical Project Manager Location:

Coppell, Texas (On-Site)

Job Summary:

We are seeking a skilled professional to lead the design and implementation of a Center of Excellence for Managed Service Provider excellence within a global technology environment. Our team values proactive leadership and the development of practical solutions to improve service integration and vendor management across the organization.

Responsibilities:

Define the purpose, scope, operating model, and governance structure for a new Center of Excellence focused on managed service provider standards and performance. Establish standard council cadence, decision-making processes, and develop core SIAM standards, playbooks, and operating procedures for retained teams and vendors. Design and deliver training programs, onboarding materials, and build a reusable library of templates and reference materials for ongoing team enablement. Conduct an initial maturity assessment of the current governance ecosystem and document all procedures for effective knowledge transfer to the permanent team.

Required:

10+ years of experience in consulting or enterprise roles focused on designing and operating Centers of Excellence, enablement functions, or capability development programs for technology services environments. Demonstrated success in building governance standards, playbooks, and training programs for multi-provider managed services ecosystems. Experience producing actionable and accessible standards and playbooks tailored to an organization's current maturity level. Bachelor's degree required; ITIL, PMP, or equivalent certifications are considered a plus.

About SSI People:

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy