The Technology Application Specialist is responsible for supporting and optimizing business-critical technology applications at Deloitte University. This role serves as both a technical expert, ensuring applications are aligned with organizational goals and user requirements. Operating with autonomy, the specialist consults with business leaders, partners with IT teams, and delivers high-quality application solutions that drive operational efficiency and user satisfaction. This is an in-office role which works 100% onsite (five days a week) at our Westlake, TX Deloitte location. Work you'll do

Responsibilities:

• Serve as the primary expert and point of contact for business-critical technology applications.
• Oversee application management, ensuring alignment with business goals and user requirements.
• Deliver technical support, troubleshooting, and optimization to maximize application performance and reliability.
• Collaborate cross-functionally to assess needs, implement solutions, and ensure user satisfaction.
• Lead initiatives for application enhancements, upgrades, and lifecycle management.
• Maintain strong documentation, process controls, and adherence to best practices and compliance standards.
• Translate complex technical concepts into accessible guidance for stakeholders and end-users. Application Management and Support
• Oversee daily operations, maintenance, and lifecycle management of core enterprise applications.
• Troubleshoot, analyze, and resolve system and user issues, ensuring minimal disruption and prompt resolution.
• Perform root cause analysis and implement preventive measures for recurring issues. Requirements Gathering & Configuration
• Collaborate with stakeholders to elicit and refine application requirements.
• Translate business needs into functional configurations and customizations, balancing usability, security, and performance.
• Validate and approve system changes, upgrades, and integrations. Stakeholder Partnership
• Serve as the primary point of contact for users and business leaders regarding application capabilities and enhancements.
• Provide training and guidance to end-users and colleagues, translating technical details into accessible information.
• Ensure stakeholder needs are met through effective communication, SLA adherence, and continuous improvement. Technical Leadership
• Lead key application initiatives, including implementations, migrations, or process improvements.
• Conduct technical research and provide recommendations for new tools and features.
• Mentor team members on application best practices, troubleshooting, and efficient process flows. Project & Resource Management
• Coordinate and prioritize multiple tasks or projects, managing workload to meet changing deadlines and business demands.
• Guide cross-functional teams as needed during application upgrades or incident res.

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