Job ID:

NC-776991

Onsite/Local Mobile Deployment Technician with iOS, Intune/AirWatch/MDM, break/fix support experience

Location:

Charlotte, NC (Mecklenburg County)

Duration:

Months Interview:

In Person Only Skills:

Hands-on experience with mobile device deployment and configuration, including iOS platforms. Required 3 Years Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar). Required 3 Years Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills. Required 3 Years Strong organizational skills for managing device scheduling, tracking, and handoffs. Required 3 Years Ability to work collaboratively in a team environment while providing excellent customer service. Required 3 Years Strong attention to detail and commitment to IT security practices. Required 3

Years Qualifications:

Required Skills/Experience Hands-on experience with mobile device deployment and configuration, including iOS platforms. Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar). Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills. Strong organizational skills for managing device scheduling, tracking, and handoffs. Ability to work collaboratively in a team environment while providing excellent customer service. Strong attention to detail and commitment to IT security practices.

Preferred Skills/Experience:

Prior experience with large-scale device deployment projects. Knowledge of County or government IT operations, policies, and security standards. Familiarity with device lifecycle management and e-cycling processes. Mecklenburg County IT Services (ITS) is seeking an Endpoint MDM Deployment Contractor to support the County s Unified Endpoint Management (UEM) team. Position Overview Mecklenburg County IT Services (ITS ) is seeking an Endpoint MDM Deployment Contractor to support the County s Unified Endpoint Management (UEM) team. The contractor will play a critical role in the County s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to County end users. This individual will also serve as the first line of support for County-issued mobile devices. Key Responsibilities The Endpoint MDM Deployment Contractor will be responsible for, but not limited to: Configuring and setting up mobile devices in alignment with the County s Evergreen Refresh program. Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff. Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy. Providing first-level support forbreak/fix issues, troubleshooting, and inquiries related to County-issued mobile devices. Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations. Maintaining accurate deployment, inventory, and support documentation. 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