Device Support Technician

Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, pleas e visit our website at www.optechus.com.

RESPONSIBILITIES

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Engagement Description:

The IT Services & End User Experience department within IT is looking for a Client Technology Technician to join our team. Our department provides critical operations and infrastructure support Our Client's entire enterprise. The Client Technology Technician will be responsible for end-user technology support, specializing in mobile devices using the iOS and android operating systems.

QUALIFICATIONS

Top 3

Required Skills/Experience:

This position provides end-user technology support, specializing in mobile devices using the iOS and Android operating systems. The ideal candidate will have hands-on experience with the iOS and Android operating systems (such as iPhone/iPad and Android devices support.) Provide maintenance and support for basic client products, peripherals and network. Partner with business clients to understand user needs and provide improvement to business processes, resolve problems, and technical solutions. This position is responsible for one or more projects/work initiatives/tasks concurrently as a team member. Work under general guidance from senior team members. Excellent customer service skills

Required Skills/Experience:

Work with team leaders or senior team members to understand user's client technology requirements, document requirements Provide input during project/task planning efforts with team members Provide feedback on new software performance and testing Participating in Level 2 issue assessment and resolution of problems Diagnoses and resolve client mobile device hardware and software issues Create temporary solutions until permanent solutions can be implemented Provide technical support to meetings that include video conferencing Document solutions to common problems and responses Provide feedback on the development procedures based on established policies related to Business Continuity & Disaster Recovery development Gather research data on vendor products Support IT inventory management Provide on-the-spot training to clients as needed Manage asset Inventory Advanced proficiency in

MS Excel Preferred Skills/Experience:

Problem solving skills Customer service skills Written and verbal communication skills Accuracy and attention to detail Ability to work independently, or within a team environment Other related skills and/or abilities may be required to perform this job Education/Certifications -

Include:

Associate's degree in related field preferred One (1) year experience in Information Technology required OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.

https:

//www.optechus.com/eeo_self_identification/

Job Types:

Full-time, Contract Pay:

$30.00 - $33.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Education:

Associate (Required)

Experience:

IT:

1 year (Required) i

OS:

1 year (Required)

Android:

1 year (Required)

Advanced MS Excel:

5 years (Required)

Work Location:

Hybrid remote in Detroit, MI 48226