A Network Engineer or Architect designs and builds computer network systems, including software and hardware. Runs program and system tests, solves technical problems and maintains the network system. Designs and analyzes computer network models.
NOC Engineer 5Q Partners, LLC Phoenix, AZ Job Details Full-time From $80,000 a year 2 hours ago Qualifications Data center experience Change management Cisco routers/switches implementation Bachelor's degree Network infrastructure management Network security Full Job Description
PURPOSE OF POSITION
The Network Engineer-I is responsible for the monitoring and management of the 5Q corporate and client networks. Will analyze network problems, perform troubleshooting, issue isolation, incident response, work with local resources and track problems through resolution. Will provide technical assistance to team members requesting network/infrastructure support. DUTIES, RESPONSIBILITIES, and
ACCOUNTABILITIES
1. Record required customer and problem information in 5Q Partner's ticketing system. Update tickets with appropriate notes and time entry activities, escalates when necessary and closes tickets with resolution details upon customer service restoration and validation. 2. Perform triage, troubleshooting and break-fix duties for technical infrastructure issues. 3. Understanding the fundamentals behind the internet and it workings (DNS, Security, IP Routing, HTTP, VPN, Firewalls, Switches, etc.). 4. Network understanding of IP Addressing, VLANs, Port Trunking, and Layer 3 routing 5. General knowledge of data center facilities and operation. 6. Adherence to SOC 2 Type 2 compliance requirements. 7. Understanding and compliance of 5Q Change Management Policies and Procedures 8. Meet or exceed Service Level Agreements (SLAs) for response and resolution. 9. Identifying automation and continuous process improvement opportunities. 10. Identifying issues, trends, and system malfunctions 11. Working knowledge of Network Monitoring and Management tools and processes 12. Work closely with Carriers and 3rd Party Vendors on issue identification and resolution 13. Incident, Problem and Change Management Experience. 14. Experience with PowerShell, Python or other scripting language 15. Communicating at all levels, including clients, ends users, 5Q Leadership & peers. 16. Perform other duties as assigned. KNOWLEDGE and
SKILL REQUIREMENTS
1. Minimum of 3yrs experience in networking, routing, and infrastructure operations. 2. Prefer 4yr degree or equivalent work experience. 3. Knowledge of company deployed and supported network infrastructure. 4. Experience with a variety of network devices (i.e. Meraki, Cisco ASA, Ubiquiti, Fortinet, etc.) 5. Ability to learn and support new technologies. 6. Requires sound interpersonal skills. 7. Excellent and Positive "Can Do" attitude 8. Passion for and commitment to exceptional customer service. 9. Experience working for a Managed Service Provider (MSP) in a NOC environment 10. Ability to work independently as well as in a team environment. 11. Willing to travel
