Employee Experience Engineer Tempe, AZ (Contract) $40-$48/hr

Contact:

Ryan Griffin | rgriffin@judge.com Top Requirements 3+ years of experience in Employee Experience, Service Management, Process Improvement, or related technology operations roles. Experience with ITSM platforms such as ServiceNow, Zendesk, Freshservice, Jira Service Management, or similar. Hands-on experience building workflows, automation, integrations, and low-code solutions. Knowledge of AI technologies including copilots, virtual agents, prompt engineering, and intelligent automation. Experience managing knowledge bases, service catalogs, and self-service capabilities. What You'll Do Improve employee technology experiences by simplifying and optimizing service delivery. Design and implement AI-powered workflows, automations, and self-service solutions. Own and enhance knowledge management and service catalog strategies. Analyze employee journeys and operational processes to identify efficiency opportunities. Track adoption metrics, employee feedback, and automation outcomes to drive continuous improvement. Ideal Candidate Strong background in process engineering, service design, and operational efficiency. Experience leveraging AI and automation to reduce manual work and improve employee satisfaction. Data-driven with strong analytical and problem-solving skills. Excellent communication skills with the ability to collaborate across technical and business teams. Passionate about creating intuitive, employee-focused technology experiences. 5 Reasons Someone Would Be a Strong Fit Proven experience with ITSM platforms and service delivery optimization. Strong background in workflow automation, low-code development, and process improvement. Experience implementing or supporting AI tools, copilots, chatbots, or intelligent automation. Knowledge of knowledge management, self-service portals, and service catalog governance. Demonstrated ability to drive operational efficiency while improving employee experience and satisfaction. Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.