Network Support Engineer II

About the Role We're looking for a Network Support Engineer II who can handle Level 1-3 support tickets, escalations, and troubleshooting across network, cloud, and security environments. This role is primarily support-focused, but requires the ability to: Understand how systems are designed Make sound technical decisions during troubleshooting Maintain compliance with security frameworks (CMMC, NIST) This is not entry-level support. You will be expected to resolve complex issues, communicate directly with clients, and ensure all work is fully documented and audit-ready. What You'll Do Advanced Support & Troubleshooting Resolve Level 1, 2 and Level 3 support tickets across: Networking (connectivity, routing, VPNs, VLANs) Microsoft 365 environments Azure / cloud systems (basic to intermediate) Identity & access issues (Entra ID, MFA, permissions) Troubleshoot issues end-to-end and implement permanent fixes, not workarounds Act as an escalation point for Level 1 technicians Client Communication Communicate directly with clients via phone and email Clearly explain issues, resolutions, and timelines Set expectations and maintain professionalism at all times Ticketing & Documentation (Critical) Fully document all work performed in tickets, including: Root cause Troubleshooting steps Resolution details Ensure documentation is clear, complete, and audit-ready Follow and contribute to SOPs and runbooks Maintain accurate system and configuration documentation Compliance & Security Awareness Troubleshoot and resolve issues while maintaining compliance with:

CMMC 2 NIST 800-171

Follow secure practices (least privilege, access control, etc.) Understand how changes impact compliance and security posture Light Engineering / Implementation Assist with small implementations and changes, such as: Firewall rule updates User access configurations Network adjustments Follow established standards when making changes Escalate design decisions to senior engineers when needed What You Bring Required 5-7 years experience in IT support, networking, or MSP environments Strong troubleshooting skills across: Networking (TCP/IP, DNS, DHCP, VPNs) Microsoft 365 Basic Azure / cloud environments Experience handling escalated or complex support issues Strong written and verbal communication skills High attention to detail in documentation Preferred Experience in MSP environments Exposure to compliance frameworks (CMMC, NIST, HIPAA, etc.) Experience with firewalls (Fortinet, Meraki, SonicWall)

Certifications:

Network+, Security+, or equivalent Microsoft certifications What Success Looks Like You consistently resolve complex tickets without escalation Your tickets are fully documented and audit-ready every time Clients trust your communication and clarity You follow processes but also understand why they exist You escalate appropriately What This Role Is NOT Not entry-level / help desk only Not a pure architect or design-heavy engineering role Not a "close tickets fast" position — quality and documentation matter as much as speed Why Join Us Work in a compliance-driven, security-focused environment Gain exposure to regulated environments (CMMC / DIB clients) Clear path to Lead Network Engineer or Cybersecurity roles High accountability, high growth environment Additional Requirements Ability to pass background and drug check Comfortable working with regulated and sensitive environments Strong adherence to process, documentation, and security standards

Pay:

From $75,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Please complete the required assessment before we move forward in the hiring process: https://scorecard.cmmccompliance.us/why-work-for-brea-networks . Candidates who do not complete this assessment will not be considered for an interview.

Experience:

IT support: 7 years (Required) Network engineering: 7 years (Required)

Work Location:

In person