Description As an Network Support Engineer - Enterprise, you will: Serve as an expert on enterprise networking, fleet monitoring, and multi-site deployment support practices. Handle complex enterprise network issues across corporate, hospitality, retail, MDU, and managed service environments, serving as the escalation point of contact for business leaders, IT directors, and MSPs. Drive enterprise support strategy, as defined by your leadership, and model technical troubleshooting methods for agents to follow across large-scale deployments. Work collaboratively with stakeholders across the organization—including enterprise sales, partner engineering, and product teams—acting as the Voice of the Customer when making technical recommendations. Investigate enterprise customer contacts, drilling into unique and complex networking issues involving VLANs, multi-site configurations, managed switches, captive portals, and high-density environments to support T1, T2, and T3 Agents. Visit enterprise customer and partner locations, diagnosing, repairing, and installing complex multi-node eero networks in corporate offices, hotels, retail stores, and other commercial environments. Be part of the on-call roster and handle enterprise-level incidents, including multi-site outages and partner escalations. Ability to travel both domestically and internationally (