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Job Description
Automation Support Engineer, Port & Terminal Equipment Kalmar - 3.1 Paramount, CA Job Details $100,000 - $120,000 a year 1 hour ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Parental leave Vision insurance 401(k) matching Life insurance Qualifications Customer communication Safety protocol adherence Windows Computer networking
Full Job Description Brand:
Kalmar Team:
R D & Engineering Job Location:
Paramount, USA Information at a Glance Automation Support Engineer, Port & Terminal Equipment At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world! Join us and take your career to the next level Kalmar Automation Solutions is looking for an Automation Support Engineer, Port & Terminal Equipment to join our team supporting customers located at Pier 400 in San Pedro, CA. In this critical technical support role, you will investigate and resolve customer-reported issues, directly impacting the operational performance of our automated systems.
Compensation Data Base Salary :
$100k - @120k Eligible for Annual Bonus Eligible for
Annual Salary Review & Merit Increase Other:
Willing to assist with relocation What are your key responsibilities:
Technical Support & Case Management :
Provide responsiveness and technical support to customer-reported issues, maintaining a queue of open cases and documenting actions in Kalmar's CRM (Salesforce) and Jira.
Root Cause Analysis & Troubleshooting :
Replicate and validate hardware and software anomalies, debug issues, and perform root cause analysis (RCA) to bring systems back to an operational state.
System Implementation & Upgrades :
Engage regularly with customers and proactively participate remotely (and occasionally on-site) in software implementations, upgrades, and system optimizations.
Cross-Functional Collaboration :
Work directly with Kalmar Engineering, Professional Services, and Product Management to address issues, suggest product enhancements, and coordinate "hot fixes".
Environment Management :
Assist with internal back-end customer systems, including the management and upkeep of customer data and test environments through VMware/VM Cloud environments.
Continuous Support & Escalation :
Participate in a 24x7 on-call support rotation, serving as the regional point of escalation for critical P1 issues during after-hours and weekends.
What we offer you:
"Green business is good business - it's not just a slogan; we're investing in fossil-free steel and real change." Rewards that truly count : We offer meaningful development opportunities through varied assignments, fair and gender-neutral pay, and flexible working conditions — all within a culture that values your growth and celebrates success.
Competitive Benefits :
Medical, Dental and Vision coverage are effective day one of employment; flexible spending account, company paid Short- and Long-term disability coverage; company paid life insurance policy (2X's annual salary up to $200k); options for additional life insurance coverage for employee, spouse and dependents at affordable rates; safe harbour 401K plan with company match of 6% (no vesting)
Work-Life Balance :
Our generous time-off policy includes vacation time, personal/sick time, paid/floating holidays, and paid parental leaves, supporting a healthy balance between your professional and personal life. Safety that moves us forward : Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard. Purpose that drives change : You'll contribute to solutions that transform global trade, creating environmental and operational innovations. You'll be in the driver's seat of ideas, developing digital technologies that set industry standards and position us as the forerunner. People who move together : You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability. Become part of our global network of 5,200 professionals across 120+ countries, where your work drives innovation, sustainability, and meaningful impact around the world. What you bring to the role:
Qualifications :
BS or MS degree in Computer Science, Industrial Engineering, Electrical Engineering, or a related technical discipline.
Experience :
Minimum of 2+ years related technical development and/or customer service experience, ideally with mission-critical, industrial enterprise solutions. Industry experience in Marine Container Terminals or Distribution Centers is highly desirable.
Technical Expertise :
Working experience with Linux, Windows, and Database Management Systems (SQL Server). Familiarity with programming (C#, C++, Python, or Java) as well as GPS, PLC, WiFi, RFID, RTLS, sensors, and control systems.
Analytical Skills :
Demonstrated data-analysis, troubleshooting, and problem-solving skills with proven knowledge of networking technologies and web-based enterprise solutions.
Competencies :
Strong customer service, writing, and oral communication skills. You are results-oriented, flexible under tight deadlines, and capable of working well under pressure both independently and in a team.
Safety & Availability :
Strong awareness and adherence to safety protocols. Must be willing to participate in a 24x7 on-call rotation and available for local business travel (
