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DI
Driscoll's, Inc.
Lead ServiceNow Practitioner
Career Insights for Middleware Administrator
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Based on California data
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What they do
A Middleware Administrator configures and manages middleware systems. Installs and configures the middleware components according to the clients business requirements. Develops documentation and trains others. Develop plans associated with upgrades or patches. Troubleshoots technical incidents, analyzes problems.
$125,606 / year median in California
-4% projected decline
Job Description
About the Opportunity We are seeking a highly skilled and experienced Lead ServiceNow Practitioner to serve as a consultative platform leader across the ServiceNow ecosystem with primary focus on ITIL/ITSM, Strategic Portfolio Management (SPM), IT Asset Management (ITAM), Contract Management (including Contract Management Pro), and CMDB / Configuration Items (CIs). This role is a leadership position responsible for shaping platform direction and ensuring predictable delivery—partnering with Information Services (IS), business teams, and organizational leaders to set priorities, influence decisions, and align the ServiceNow roadmap to measurable outcomes. The practitioner will lead and oversee managed services delivery and drive standardization, automation, data quality, and adoption through strong oversight and governance to ensure compliance, security, and ServiceNow best practices, while remaining hands-on and proficient in delivering configuration and enhancements grounded in strong ITIL process experience. This position will lead and oversee the work delivered by a managed services partner/team across two disciplines (1) Application Managed Services (AMS) for platform operations, incident/problem triage, and minor enhancements; and (2) Development/Sprint Delivery for new capabilities and larger enhancements. The role ensures predictable delivery, adherence to platform standards, and performance against SLAs and KPIs. Responsibilities Serve as a consultative partner to IS and business stakeholders—lead discovery sessions, clarify requirements, recommend ServiceNow best practices, and align solutions to measurable outcomes. Lead and oversee technical design sessions and develop solution documentation (process flows, user stories, acceptance criteria, configuration approach, release notes). Provide oversight to ensure compliance and ServiceNow best practices while remaining hands-on: configure and enhance workflows/automation (Flow Designer), approvals, SLAs, notifications, assignment logic, and service catalog experiences to improve speed, quality, and auditability. Lead and optimize