About Computer Crews Computer Crews is a growing managed services provider (MSP) delivering reliable, high-quality IT support and strategic solutions to businesses throughout the region. Our team is passionate about technology, customer service, and helping clients operate securely and efficiently. Position summary We are seeking a skilled and customer-focused Tier 2 MSP Engineer to handle escalated support requests, troubleshoot complex technical issues, and maintain client environments across workstations, servers, networks, cloud services, security tools, and backup platforms. The ideal candidate has strong technical depth, performs well in a fast-paced MSP environment, and communicates clearly with clients and internal teams. Compensation and benefits $70,000 - $90,000 per year Flexible work schedule with remote options Health, dental, and vision insurance Paid time off and holidays 401(k) company match and HSA match Training and certification support Key responsibilities Provide advanced Tier 2 technical support for client environments. Diagnose and resolve complex issues across workstations, servers, applications, and networks. Support Microsoft Windows, Windows Server, Active Directory, Microsoft Entra ID, and Microsoft 365. Manage firewalls, VPNs, switching, wireless, DNS, DHCP, and related network services. Perform system updates, patching, preventive maintenance, and remediation. Collaborate with Tier 1 technicians on escalations and provide practical mentorship. Document work thoroughly in the ticketing system and maintain accurate client records. Assist with client onboarding, infrastructure upgrades, migrations, and IT projects. Follow security best practices and help maintain secure, compliant client environments. Communicate next steps, technical findings, and expected completion times clearly and professionally. Qualifications Three to five or more years of IT support experience, preferably in an MSP environment. Strong experience with Microsoft Windows, Connect Wise, Windows Server, Active Directory, Microsoft Entra ID, and Microsoft 365. Working knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs, switching, routing, and firewalls. Experience with VMware or Hyper-V. Strong troubleshooting, organization, documentation, and client communication skills. Preferred skills Experience with RMM, PSA, ticketing, and documentation platforms used in an MSP. Knowledge of cybersecurity tools, security practices, and compliance requirements. Familiarity with backup, disaster recovery, Azure, AWS, and cloud migrations. Relevant Microsoft, Cisco, or vendor certifications. Work location requirement The applicant must live in, or be able to commute reliably to Denver, Colorado and surrounding cities for client-site work as needed.