Sr. Voice Engineer

Eclaro''s is looking for a Sr. Voice Engineer to join their team. This is a 12-month hybrid contract •

NO 3RD PARTIES -UNABLE TO SUBCONTRACT

•Key Responsibilities VoIP Platform Administration Manage day-to-day VoIP operations including: User provisioning and deprovisioning Call routing, dial plans, and number management Call center queues and agent configurations Monitor system health, performance, and uptime Deployment & Engineering Deploy and configure: IP phones and endpoints Call managers and VoIP platforms Session Border Controllers (SBCs) Support new site builds, migrations, and system upgrades Troubleshooting & Incident Response Diagnose and resolve call quality issues (latency, jitter, packet loss) Respond to and remediate critical voice outages Perform root cause analysis and implement preventative fixes Unified Communications & Integration Integrate voice platforms with: Messaging and conferencing tools Directory and identity services (e.g., Active Directory) Support interoperability across UC systems and third-party platforms Design & Capacity Planning Conduct needs assessments and recommend scalable voice solutions Design and optimize call flows and routing strategies Perform capacity planning to ensure performance and reliability Vendor & Carrier Management Coordinate with telecom carriers and vendors Oversee provisioning, escalations, and service delivery Ensure SLAs and performance standards are met Documentation & Standards Maintain accurate documentation including: System configurations and network diagrams Statements of Work (SOWs) and implementation plans Test procedures and validation results Inventory and asset tracking Qualifications 5+ years of experience in VoIP / Voice Engineering / Unified Communications Strong expertise in: SIP, RTP, and VoIP protocols Call routing, dial plans, and call flow design SBCs and carrier interconnects Experience with enterprise voice platforms (e.g., Cisco, Microsoft Teams Voice, Avaya, or similar) Proven ability to troubleshoot network-related voice issues (QoS, latency, packet loss) Experience integrating voice systems with identity and collaboration platforms Strong documentation and communication skills What We re Looking For A hands-on engineer who can both design and execute Someone comfortable working in a lean, high-impact environment Ability to operate independently with minimal oversight A problem-solver who improves systems-not just maintains them Nice to Have Experience with cloud voice platforms (e.g., Teams Voice, Zoom Phone) Knowledge of QoS design and network performance tuning Certifications (CCNA/CCNP Collaboration, equivalent VoIP certs)