Floorwalker-London

Job Description Deployment Technicians will support a large‑scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white‑glove support to professional services users. This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements upport a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11 Pre‑provision and configure devices using Microsoft Autopilot Deploy, configure, and validate Windows 11 endpoints according to firm standards Enroll and support mobile devices (iOS and Android) using Microsoft Intune Assist with user setup, profile configuration, and validation of access to required applications and resources Provide hands‑on, desk‑side and remote technical support to end users throughout onboarding and upgrade activities Troubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibility Follow established runbooks, deployment procedures, and security standards Document deployment steps, issues, resolutions, and best practices to support knowledge transfer Collaborate with infrastructure, identity, security, and application teams to ensure a smooth transition Provide feedback and recommendations to improve deployment processes and user experience Track and manage device inventory throughout the deployment lifecycle