Position Details:
+ •

Facility:

BayCare Health System, Telephony Operations +
Location:
BayCare System Office West - Hybrid +
Status:
Full Time, Exempt:
Yes +
Shift Hours:
8: 00 AM - 4:00 PM +
Weekend Work:
Occasional +
On Call:
Yes
Summary:
+ Performs advanced troubleshooting and root cause analysis across diverse systems utilizing in-depth knowledge of infrastructure architecture, virtualization, and cloud platforms.

+ Responsible for infrastructure design, capacity planning, and performance tuning. + Leads infrastructure projects from planning through execution, drives cross-functional collaboration, and produces technical documentation. + Mentors junior engineers to support overall team development. + Evaluates and implements new technologies to improve operational efficiency, ensuring infrastructure solutions align with business goals. + Leverages monitoring, logging, and performance optimization tools to ensure system reliability, identify issues proactively, and enhance overall application performance.

Minimum Qualifications:
+ Required 1 year relevant experience with Bachelors or 5 years relevant experience with High School or equivalent. + Bachelors Information Services Related Or High School or Equivalent
Skills:
+ Design, implement, and support enterprise
Unified Communications (UC)
solutions supporting voice, messaging, and collaboration + Administer and maintain
Cisco UC platforms
(CUCM, Unity Connection, UCCX, Webex, IM&P) + Administer and maintain
Microsoft Teams Calling
+ Configure and support
voice gateways, SIP trunks, and carrier services
+ Manage
dial plans, call routing, redundancy, and survivability
across multi‑site environments + Troubleshoot and resolve
Tier III UC issues
, ensuring high availability and call quality + Support
contact center platforms
, including call flows and agent configurations + Perform
system upgrades, migrations, and expansions
with minimal operational impact + Collaborate with
network, security, vendors, and business stakeholders
to deliver compliant UC solutions + Create and maintain
technical documentation and operational runbooks
Equal Opportunity Employer Veterans/Disabled
Position
Voice Engineer
Location

•

Clearwater:

BayCare Sys Office West | Business and Administrative | Full Time

Req ID
151082

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