Senior End - User Support Analyst - 147735

Senior End - User Support Analyst - 147735

St Petersburg:

St Anthonys | Business and Administrative | Full Time Apply Save Description At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Position Details:

Location:

St. Anthony's Hospital, St.

Petersburg, FL Status:

Full Time, Exempt:

Yes Shift Hours:

8:00 AM - 5:00

PM Weekend Work:

Occasional On Call:

Yes Key responsibilities: Responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system. Work extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests. Participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution. Provide phone support and support of mobile devices. Have the skills and experience to be the sole IS support for a small to medium facility within the Health System. Perform other duties as assigned.

Minimum Qualifications:

Required 7 years Computer Related; Or 5 years Relevant experience with

Associates Required High School or Equivalent Preferred Associates Related Field Preferred Bachelors Computer Science Credentials:

Required MS (Microsoft) Related Field;

Or Computer Tech Related Field Preferred Skills:

Experience in a hospital setting Leadership skills Ability to work independently and with a team BayCare offers a competitive total reward package including: Benefits (Health, Dental, Vision) Paid time off Tuition reimbursement 401k match and additional yearly contribution Yearly performance appraisals and team award bonus Community discounts and more AND the chance to be part of an amazing team and a great place to work! Equal Opportunity Employer Veterans/Disabled Apply Save Selected Report Fields Add to Existing Report Create New Report