Network Voice Consultant (L3 level) for Day 1 ONSITE - Melbourne, FL (1st preference), Frisco, TX or Morrisville, NC (next choice)

Role:

Network Voice Consultant (L3 level)

Location:

• Day 1 ONSITE
• Melbourne, FL (1 st preference), Frisco, TX or Morrisville, NC (next choice) Primary
• Cisco CUBE SBC, Design, Documentation, Cisco

CUBE SBC SME

:

Technical Certification:

CCVP with at least 10 to 15 years of experience. Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x. Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc. Good understanding of Unity Connection Voice mail services. Good understanding of VoIP, MGoogle Cloud Platform, H.323 and SIP services. Good communication skills. Open for 24x7 availability Should be able to jump on P1 bridges and drive the technical troubleshooting bridge. Expert level experience in handling Cisco IP telephony Network Infrastructure. independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update worklogs Update the knowledge base Technically upgrade across versions of environment when required Ticket Monitoring On

• call support Opening Bridge Call

KEY TECHNOLOGIES

CUCM & Unity connection 8.x and 9.x. SIP, MGoogle Cloud Platform and H.323 gateways. UCCX 8.0 and 9.0 for IMAC s Basic scripting knowledge of

UCCX 8.0 & 9.0

Thanks ℜgards Rahul Sharma |

Team Lead Amaze Systems Inc E:

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