Digital Wrkplace Sys Analyst 2 or 3

This is a multi-level posting. Candidates may be considered for any of the posted levels grade 15 or 16, depending on their level of experience and depth of expertise.  The Digital Workplace Systems Analyst administers and supports enterprise collaboration and identity platforms, including Exchange (on-premises and Exchange Online), Microsoft 365 services, and Active Directory/Entra ID in a hybrid environment. This role ensures platform stability and performance by monitoring system health, troubleshooting incidents, and executing lifecycle administration activities such as user, mailbox, and access management. The analyst implements enhancements that strengthen reliability, security, and user experience, while partnering with cross-functional stakeholders to deliver effective operational support. Responsibilities include supporting security and compliance controls (e.g., least privilege, auditing, retention, and hold processes, as applicable) and leveraging scripting and automation to improve efficiency and reduce manual effort. This position also contributes to the evaluation of technology solutions and provides technical recommendations aligned with business needs. Bachelor's degree in information systems, computer science or related technical field or equivalent work experience. (Typically, four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) A minimum of two years related technical experience is required. Five years directly related technical experience is required for the level 3. Effective oral and written communication skills. Effective analytical and problem-solving skills. Ability to prioritize and handle multiple tasks and projects concurrently. Provides operational administration and support for Exchange (on-premises and Exchange Online), Microsoft 365, and Active Directory/Entra ID in a hybrid environment, including directory synchronization as applicable. Performs day-to-day system administration, including installations, upgrades, backup/recovery, and troubleshooting across Exchange, Active Directory, and Microsoft 365 (e.g., mailbox lifecycle, mail flow, identity management, and tenant administration). Implements and maintains security controls to protect system assets, including RBAC/least privilege, MFA, Conditional Access, privileged access, and auditing. Supports incident response and compliance requirements such as retention, holds, eDiscovery, and DLP when in scope. Monitors system health and resolves complex issues; coordinates with vendors and manages escalations during outages or degraded performance. Supports change management and stakeholder communications. Contributes to system optimization and reliability by implementing improvements, analyzing performance, and recommending enhancements to capacity, availability, and monitoring. Participates in evaluation and recommendation of infrastructure and collaboration technologies. Collaborates with peers to improve troubleshooting practices, on-call response, and operational procedures; develops and maintains runbooks and knowledge articles. Maintains documentation including procedures, configurations, and operational records. Develops and maintains scripts and automation (e.g., PowerShell, Microsoft Graph) to streamline administration. Provides technical input to support project planning and execution (e.g., migrations, upgrades, platform onboarding). Performs other duties as assigned.