Implementation Analyst I

About Acuative :

Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people-we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative , you ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT.

Role Overview :

The Implementation Analyst supports network deployment projects by acting as the main technical contact for on-site technicians, troubleshooting complex issues, and improving processes through automation and scripting. The role ensures smooth project execution, accurate documentation, and effective issue resolution.

Key Responsibilities :

• Serve as the primary technical contact during project implementations.
• Configure and troubleshoot routers, switches, firewalls, and wireless devices.
• Support WAN circuit turn-ups and network technologies (VLANs, OSPF, BGP, ACLs, VPNs, etc.).
• Work across vendors such as Cisco, Fortinet, Palo Alto, and Cradlepoint.
• Develop scripts and automation to improve efficiency.
• Collaborate with Engineering to maintain runbooks and processes.
• Act as an escalation point for technical issues.
• Track issues and maintain project documentation.
• Support team development through mentorship.

Qualifications :

• CCNA (or equivalent experience).
• Fortinet NSE4 (or equivalent).
• Strong networking fundamentals and troubleshooting skills.
• Experience with WAN, telecom, or Wi-Fi environments (preferred).
• Process-driven with good documentation and communication skills.