Printer Tech

Job Requirements Crane, IN Bethesda, MD Secret Polygraph not specified Career Level not specified Salary not specified Join Premium to unlock estimated salaries

Job Description Job:

80% printer maintenance and installation, most printers are already set up so the role is mostly maintenance. 20% Video conference, dont need to have this but nice to have.

Responsibilities:

Provide general support activities for Print devices (primarily) and Video Teleconferencing (VTC) equipment in an enterprise environment, including: Installation Configuration Testing Troubleshooting (onsite and via phone) Repair Proactively manage Service Tickets and update service-related activities in a timely manner Lead, implement, and troubleshoot complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple locations Oversee the remote implementation and troubleshooting of complex and specialized Print and VTC projects consisting of one to potentially dozens of devices in one or multiple remote locations Serve as company liaison with client and vendors (uniformed and civilian personnel) on administrative and technical matters Interpret clients' needs and work toward resolution Responsible for addressing escalated break/fix issues, establishing and maintaining communication with the customer, management, and other relevant third-parties, and updating Service Ticket status in a timely manner Consult with leadership to identify inventory stocking levels and reorder points of the repair parts and spare device inventory Clearly communicate service offerings and performance expectations to leadership Provide copies of all relevant information from any Third-Party supplier agreements, when necessary Advise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard. Work with vendors, client, and CDW leadership to develop strategy Manage to metrics to ensure SLA compliance Maintain customer relationships Maintain partner relationships Maintain vendor relationships Lead and facilitate the development of common practices Required Qualifications Must obtain both before starting - Active DOD Secret Clearance & Security+ Certification High School Diploma or equivalent 3+ years of experience working with an OEM or Third-Party provider of printer repair services Intermediate understanding of the appropriate physical hardware Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience Ability to understand, remember, and communicate routine, factual information Ability to compose materials such as detailed reports, work-related manuals Preferred Qualifications 3+ years of experience working with an OEM or Third-Party provider of printer repair services Printer Certifications (HP, Xerox) Technical certifications associated to the chosen professional track ITIL A+ or Network+ Bachelor's degree or equivalent experience Comprehensive knowledge of print service offerings Experience with Adobe creative suite Proficient in Microsoft Access and SQL group id: 91132646 N Name Hidden Recruiter Apply now