COMPUTER NETWORK SPECIALIST TRAINEE

Introduction \r\n\r\n�\r\n�\r\nOPEN

TO ALL QUALIFIED

APPLICANTS\r\n�\r\nThis is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.\r\n\r\n\r\n\r\n�\r\n\r\n GRADE 17\r\n\r\n

LOCATION OF POSITION

Baltimore, Maryland\r\n

POSITION DUTIES

We are seeking a motivated Computer Network Specialist Trainee (Tier II) to join our IT team. This position is designed for individuals with foundational IT support experience who are ready to advance their skills in troubleshooting, system administration, and enterprise-level technologies. The trainee will work under supervision, handling escalated issues and gaining hands-on experience with advanced IT service desk operations.\r\n\r\n\r\n

Key Responsibilities:

\r\n\r\n\r\n\r\n\r\n Respond to and resolve escalated tickets from Tier I technicians\r\n Troubleshoot and resolve complex hardware, software, and network issues\r\n Assist with Active Directory administration, including user accounts and group policies\r\n Support enterprise applications and Microsoft 365 environments\r\n Perform workstation imaging, deployment, and configuration\r\n Document solutions and contribute to the knowledge base\r\n Collaborate with other IT teams for incident resolution and project support\r\n Ensure compliance with IT security standards and best practices\r\n\r\n\r\n\r\n

PLEASE NOTE:

�ITD is responsible for the 24x7x365 support for ADC mainframe, distributed systems,\r\nand networks. All ITD employees are available for on-call support. As such, this\r\nposition is required to occasionally work an off-hour schedule, weekdays prior to 7:30\r\na.m. and / or after 5:00 p.m., weekends, and holidays.\r\n\r\n

MINIMUM QUALIFICATIONS

Experience:

�Eighteen months of experience converting data from project specifications by preparing program code using generally�accepted computer programming languages or other�developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer�hardware and software.\r\n

NOTES:

\r\n\r\n\r\n Candidates may substitute graduation from an accredited�high school or possession of a high school equivalency�certificate and fifteen credit hours in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the�required experience.\r\n Candidates may substitute graduation from an accredited�high school or possession of a high school equivalency�certificate and completion of a certification program in�Network Administration, such as Certified Novell�� Administrator (CNA), Microsoft Certified Product Specialist�NT 4.0 Administrator or equivalent certification program for�the required experience.\r\n Candidates may substitute the possession of a Bachelor's�degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or�university for the�required experience.\r\n Candidates may substitute U.S. Armed Forces military�service experience as a commissioned officer in Network�Analyst classifications or Network Integration and�Management specialty codes in the Information Technology�field of work on a year-for-year basis for the required experience.\r\n\r\n•For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at�http://www.naces.org/members.html.\r\n\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\n 1-2 years of IT support experience (Tier I or similar).\r\n Strong knowledge of Windows OS, Microsoft 365, and\r\n networking fundamentals.\r\n Experience with ticketing systems and ITIL-based workflows.\r\n Excellent troubleshooting and analytical skills.\r\n Strong communication and customer service abilities.\r\n One year experience supporting client-server applications in an enterprise environment.\r\n Basic knowledge of Microsoft Operating Systems.\r\n Familiarity with Microsoft Office 365 Suite.\r\n Familiarity with Windows 11.\r\n Experience with any Help Desk Ticketing System.\r\n\r\n

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.\r\n\r\n\r\nAll information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.\r\n\r\n\r\nUpon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.\r\n\r\n\r\n•Resumes will not be accepted in lieu of a completed application.\r\n

BENEFITS STATE OF MARYLAND

BENEFITS\r\n

FURTHER INSTRUCTIONS

The online application process is

STRONGLY

preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.\r\n\r\n\r\n\r\n\r\n First and Last Name\r\n Recruitment Number (located at the top of the bulletin)\r\n The last four digits of your SS#\r\n\r\n\r\nIf you have questions or concerns regarding this recruitment, please email�dbrown@marylandtaxes.gov�at Comptroller of MD, Office of Human Resources.\r\n\r\n\r\nIf you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or��Application.

Help@maryland.gov.\r\n\r\n\r\nAs an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. Bilingual applicants are encouraged to apply.\r\n\r\n\r\nWe thank our Veterans for their service to our country and encourage them to apply.\r\n\r\n\r\nIf you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008 please contact the director of EEO & Fair Practices Operations at�667-262-2777, or at�fairpractices@marylandtaxes.gov, or�amoreland@marylandtaxes.gov�for additional information.\r\n