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Job Description
IP Network Operations Engineer I Live to the MAXX—and help make it happen! At MaxxSouth Broadband, we're committed to connecting people to what matters most—fast, reliable internet, advanced TV and voice services, and unwavering local customer care. MaxxSouth Broadband is seeking an IP Network Operations Engineer I to join our team. This role is responsible for collaborating with network engineers to support, monitor, maintain, troubleshoot, and upgrade advanced IP and transport network environments. The ideal candidate will have hands-on experience supporting production networks, along with a strong foundation in networking principles including routing, switching, and Quality of Service (QoS). This role acts as a technical generalist across platforms and business units, supporting both internal teams and external customers.
What You'll Do:
Collaborate on projects and initiatives assigned by the Director of IP Network Operations and Video Services Monitor, troubleshoot, and support production network environments Plan and execute network maintenance activities to ensure optimal performance Maintain accurate documentation of network topologies, configurations, and procedures Perform physical data center tasks including racking, cabling, hardware diagnostics, and replacements Ensure timely resolution of outages and incidents in accordance with SLAs Support internal teams (Marketing, Product, Customer Service) on network-related inquiries and assist in evaluating and implementing emerging technologies Apply network monitoring and administration tools to maintain system health Help enforce network standards, policies, and security protocols Protect network infrastructure from unauthorized access, including DDoS threats Perform routine maintenance and administrative tasks on IP network equipment Maintain up-to-date knowledge of company systems, equipment, and industry standards
What We're Looking For:
Associate degree in a related technical field with 5+ years of relevant IP network experience -required. Bachelor's degree in IT, Telecommunications, Engineering, or related field with 3+ years of service provider IP network experience -preferred. Valid associate-level certification (Cisco or Juniper) -required. Required Technical Skills Experience installing, securing, and troubleshooting routers, switches, and firewalls Hands-on experience with Cisco (IOS, XR, XE, NX-OS) or Juniper (JUNOS) platforms Experience with Cisco or Juniper hardware Strong knowledge of networking concepts including: ACLs, NAT, QoS, VRF, SNMP, route-maps Working knowledge of routing and switching protocols such as: BGP, OSPF, STP, LLDP, 802.1x Why MaxxSouth Broadband? At MaxxSouth, we believe in building a workplace where people feel empowered, supported, and part of a community. Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care. Grow your career in a fast-growing technology company with a people-first environment where connectivity means community. Get access to opportunities for professional growth, hands-on technical training and certification support. Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package. Apply Today!
