Senior Installation Specialist

Job ID:

000GIG

Tupelo

Information Technology

• ITS TECHNICAL SYSTEMS OPERATIONS
  Full Time
• Day
  Posting Description
  We believe a career is more than just a career — it's a calling.

Our teammates' "True North" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Job Description

JOB SUMMARY

Sr Specialist Installation is responsible for providing Tier 2 level support for to end user requests related to desktop\laptop configurations, applications, email, internet access and peripherals. Additional responsibilities will include leading installation teams for new\renovated areas and assisting junior members of the team. |

• JOB•FUNCTIONS•| |•| •

Customer Service and Support:

• Provides customer service and support to NMHS users of microcomputer hardware and software
• Advocates for end users when IT issues are outside of the scope of the Technical Systems Department
• Responsible for complex end user support and desktop PC maintenance, troubleshooting, updates and network connectivity
• Ensures enforcement of all ITS security policies and procedures
• Implementation/Installation:
• Timely and accurately installs microcomputer hardware systems and software including upgrades and enhancements
• Leads Projects for new clinic installations, department moves and closing\\openings, and equipment needs of new groups\\physicians
• System Analysis:
• Evaluates needs of user departments and recommends hardware and software solutions
• Tests new software programs for compatibility and updates existing programs prior to installation
• Conducts advanced problem-solving research and serves as an escalation resource for junior members
• Works with InfoSec team to ensure new applications go through the security review process
• Training/Education:
• Plan, develop, and coordinate training programs/classes in the use of microcomputers and other peripherals (as needed)
• Stays abreast of current advances/updates in technology
• Trains junior members on NMHS methodology and latest technology
• Reporting:
• Maintains database of system changes and revisions
• Regulation
• : • Adheres to

NMHS/NMMC

Policies/Procedures/Guidelines

• Complies with applicable Local/State/Federal policies/procedures/guideline/regulations/laws/statues
• Problem Solving Skills:
• Ability to provide microcomputer support in an accurate, efficient, and effective manner
• Ability to install, configure, troubleshoot and support current and past Microsoft Windows clients
• Ability to research current technological advances/changes and communicate back to leadership when appropriate
• Ability to accurately and effectively respond to customer complaints
• Ability to test software/hardware and offer accurate/efficient suggestions for implementation
• Ability to accurately and effectively communicate to users, vendors, and other NMHS staff
• Ability to troubleshoot and support VOIP phones and associated peripherals
• Ability to work with our vendors for additional help on complex issues
  

QUALIFICATIONS

Education Education Level Education Details Required/Preferred Associate's Degree in Computer Science Required Or

High School Diploma or GED Equivalent will accept High School Diploma with 4 additional years of experience beyond the required number of years Required Bachelor's Degree Preferred Licenses and Certifications

Licenses and Certifications Licenses and Certifications Details Time Frame Required/

Preferred

DL NUMBER

• Driver License, Valid and in State Valid state issued driver's license and good driving record Required Work Experience Number of Years Work Experience Details Required/
  Preferred 4-6 years Minimum of 5 years' experience in configuring, troubleshooting, installing, and maintenance of software and computer systems Required Knowledge Skills and Abilities
  Knowledge, Skills, Abilities Required/Preferred Proficiency
  Operational knowledge of microcomputers and related equipment Required N/A
  Demonstrated knowledge of hardware and networking basics Required N/A
  Working knowledge of mobile device support and maintenance Required N/A
  Excellent organizational and communication (written and verbal) skills Required N/A
  Excellent interpersonal skills Required N/A
  Implements, configures, and troubleshoots the PC systems and software for NMHS Required N/A
  Works independently with little direction Required N/A
  Plans and organizes tasks Required N/A
  Establishes and maintains cooperative and effective working relationships with others Required N/A
  Plans, develops, and coordinates training programs/classes in the use of microcomputers and other peripherals Required N/A
  Maintains current knowledge of technological advances in the filed Required N/A
  Must have extensive contact with: Help Desk, Help Desk supervisor, Installation Specialist, Leadership, Management, external partners, and other IT Staff Required N/A
  Must have excellent written and verbal communication skills Required N/A
  Must reflect a positive, caring attitude toward clients, patients, staff and the public we serve Required N/A
  •SCOPE•

Freedom To Act:

• Problem Solving:
• Impact:
• Financial Responsibility:
• Sales Revenue Target Responsibility:

Approval Responsibility:

P & L Responsibility:

Assets Controlled:

• Controllable Expenses (e.g., Payroll and other budgeted items):

Total Financial Responsibility:

• Budget Responsibility
• Primary Budget Responsibility:

Shared Budget Responsibility:

Requirements

The following are requirements in addition to any stated in the above description.

Licenses

You must have the following licenses to :

Regular Drivers License

Education

You must have the following education to :

Associates of Computer Science

You must have a Associates or higher