ROLE SUMMARY

The L1 Network Patch Management Analyst supports the scheduling, co-ordination, and tracking of firmware and software updates across network devices (routers, switches, firewalls, and wireless infrastructure). The role focuses on executing pre-approved change tasks, performing health verification, and maintaining accurate patch records, under the direction of L2 engineers.

KEY RESPONSIBILITIES

Co-ordinate and track network device firmware/software patching activities (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) as per approved change records.\nPerform pre-patch tasks: verify device backups, confirm maintenance window communications, and validate access.\nExecute standard patching steps (image upload, verify MD5/SHA hash, schedule reload) under L2 supervision.\nMonitor device health post-patching: verify interface states, routing table, and connectivity.\nLog patch activity and outcomes in ITSM tickets (ServiceNow / Remedy).\nMaintain network device firmware inventory and flag devices with outdated or end-of-support software.\nCommunicate maintenance windows to impacted stakeholders and NOC teams.\nEscalate unexpected device failures, routing disruptions, or patching errors to L2 immediately.\nAssist in generating weekly patch compliance reports for the network estate.

TECHNICAL SKILLS & KNOWLEDGE

Basic understanding of networking fundamentals: OSI model, IP addressing, VLANs, routing basics.\nFamiliarity with Cisco IOS CLI commands (show version, copy commands, reload).\nAwareness of device backup processes (TFTP/SCP configuration backups).\nBasic knowledge of network management systems (SolarWinds, CiscoWorks, or similar).\nAbility to follow detailed step-by-step patching runbooks.\nUnderstanding of ITSM change management and maintenance window concepts.

SOFT SKILLS & COMPETENCIES

Accurate and methodical - capable of following change procedures without deviation.\nClear communication for co-ordinating maintenance windows with NOC and application teams.\nComfortable working in shift / on-call environments including nights and weekends.\nEscalates promptly and accurately when issues arise.

PREFERRED CERTIFICATIONS

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Patch Management Analyst//Engineer/Network Infrastructure/Cary, NC