ServiceNow Flow Designer/Automation Engineer

ServiceNow Flow Designer/Automation Engineer#26-16279 Raleigh, NC Wilson, NC Richmond, VA atlanta, GA Charlotte, NC Onsite Job Description

Description:

Business Initiative/Purpose:

(Goal, Business Impact, Accomplishments from the work) Deliver a Service Aware Organization by standardizing service identity, ownership, dependencies, telemetry, and controls into a machine‐readable model that enables end‐to‐end visibility, enforced accountability, and scalable, automation‐driven operations.

Bachelor Degree:

(Required, Preferred or Not Required) Preferred.

Role Responsibilities:

(what they will be doing) The Flow Designer/Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles. Workflow Design & Automation Development Design, build, and maintain workflows using Flow Designer and related automation capabilities. Develop reusable flows, subflows, and actions for enterprise-scale use cases. Ensure workflows are modular, maintainable, and aligned to platform standards. Process Automation & Translation Translate business and operational processes into automated workflows. Eliminate manual coordination by automating decision points and execution steps. Align workflows to service dependencies and operational realities. Governance Automation & Policy Enforcement Embed governance rules and approval models into workflow logic. Prevent incomplete, non-compliant, or unauthorized actions. Enforce service ownership, lifecycle, and control requirements through automation. Change & Incident Workflow Enablement Build workflows supporting change lifecycle, including validation, approvals, and execution gating. Enable incident routing, triage, and enrichment workflows. Use service context for accurate execution and routing decisions. Automation Reliability & Error Handling Design workflows with error handling, retry, and fallback logic. Ensure automation is resilient and safe for production use. Define and document failure conditions and recovery approaches. Automation Optimization & Continuous Improvement Monitor workflow performance and execution outcomes. Improve workflows to reduce cycle time and eliminate inefficiencies. Standardize automation patterns for reuse and consistency.

Must Have Skills/Prior Experiences:

(Vendor should not submit any candidate that does not have these skills/prior experience.) Extensive experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms. Strong understanding of workflow orchestration and process automation principles. Experience translating business requirements into automated solutions. Proven ability to build scalable and reliable automation in enterprise environments. Plus/Nice to

Have Skills/Prior Experiences:

(Hiring Manager

DOES NOT

require these skills/ prior experience. However candidates with any of these will be looked at first.) Experience supporting service-centric or Service-Aware operating models. Familiarity with governance automation and policy-as-code concepts. Experience with ITSM processes such as change and incident management. Background in regulated or complex enterprise environments. EEO "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."