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AS
ADECCO SERVICIOS COLOMBIA S.A
Support Technician Level 2/Level 3
Career Insights for Citrix Engineer
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What they do
A Citrix Engineer implements Citrix products including server application and desktop virtualization, networking, software as a service, and cloud computing technologies. Provides technical support, troubleshoots problem and tests to ensure efficient operation of Citrix technology solutions
$127,224 / year median in New Jersey
-3% projected decline
Job Description
Initial Requirements to Apply1️⃣ Advanced English level (B2+ or higher) required. Daily communication, meetings, and documentation are primarily conducted in English.2️⃣ Must reside in Colombia and have legal authorization to work in the country.3️⃣ Minimum 5 years of professional experience in IT infrastructure, technical support, systems administration, or IT operations.
Required Knowledge & ExperienceTechnical Skills5+ years of experience supporting Windows-based environments and Microsoft core technologies.
Strong knowledge of networking fundamentals including
Hands-on experience with virtualization platforms such as VMware and/or Citrix.
Experience performing advanced troubleshooting and root-cause analysis of infrastructure, system, and application issues.
Knowledge of disaster recovery, backup solutions, and business continuity practices.
Experience with service management and ticketing platforms such as ConnectWise or similar tools.
Ability to analyze system performance, identify optimization opportunities, and recommend improvements.
Experience creating and maintaining technical documentation, procedures, and knowledge base articles.
Familiarity with Microsoft server technologies, Active Directory, virtualization, and enterprise IT environments.
IT certifications such as Microsoft MCP/MCSA/MCSE, VMware VCP, Cisco CCNA, Citrix CCEA/CCIA, or equivalent are highly desirable.
Professional SkillsBachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Strong communication and customer service skills with the ability to explain technical concepts to non-technical audiences.
Proven ability to work independently while managing multiple tasks and priorities.
Strong analytical and problem-solving skills with a structured troubleshooting approach.
Ability to collaborate effectively with cross-functional teams and business stakeholders.
Self-motivated professional capable of working in fast-paced environments.
Strong documentation and organizational skills.
Ability to travel to client sites when required.🛠️ Key ResponsibilitiesConduct advanced systems analysis to identify root causes of technical issues and recommend corrective actions.
Monitor system performance, analyze trends, and recommend improvements to enhance availability, security, and efficiency.
Support and administer Microsoft environments, Citrix, VMware, and related infrastructure technologies.
Troubleshoot and resolve networking issues involving WAN/LAN connectivity, VPNs, routers, and firewalls.
Collaborate with business and technical teams to gather requirements and implement system upgrades and configuration changes.
Support disaster recovery initiatives and contribute to business continuity planning.
Manage service requests, incidents, and project tickets through ConnectWise, ensuring timely resolution and escalation when appropriate.
Develop and maintain technical documentation, troubleshooting procedures, and best-practice guidelines.
Provide consulting and technical recommendations to improve operational performance and system reliability.
Stay current with emerging technologies, industry trends, and professional certifications.
Required Knowledge & ExperienceTechnical Skills5+ years of experience supporting Windows-based environments and Microsoft core technologies.
Strong knowledge of networking fundamentals including
TCP/IP, WAN/LAN
connectivity, VPNs, routers, switches, and firewalls.Hands-on experience with virtualization platforms such as VMware and/or Citrix.
Experience performing advanced troubleshooting and root-cause analysis of infrastructure, system, and application issues.
Knowledge of disaster recovery, backup solutions, and business continuity practices.
Experience with service management and ticketing platforms such as ConnectWise or similar tools.
Ability to analyze system performance, identify optimization opportunities, and recommend improvements.
Experience creating and maintaining technical documentation, procedures, and knowledge base articles.
Familiarity with Microsoft server technologies, Active Directory, virtualization, and enterprise IT environments.
IT certifications such as Microsoft MCP/MCSA/MCSE, VMware VCP, Cisco CCNA, Citrix CCEA/CCIA, or equivalent are highly desirable.
Professional SkillsBachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field.
Strong communication and customer service skills with the ability to explain technical concepts to non-technical audiences.
Proven ability to work independently while managing multiple tasks and priorities.
Strong analytical and problem-solving skills with a structured troubleshooting approach.
Ability to collaborate effectively with cross-functional teams and business stakeholders.
Self-motivated professional capable of working in fast-paced environments.
Strong documentation and organizational skills.
Ability to travel to client sites when required.🛠️ Key ResponsibilitiesConduct advanced systems analysis to identify root causes of technical issues and recommend corrective actions.
Monitor system performance, analyze trends, and recommend improvements to enhance availability, security, and efficiency.
Support and administer Microsoft environments, Citrix, VMware, and related infrastructure technologies.
Troubleshoot and resolve networking issues involving WAN/LAN connectivity, VPNs, routers, and firewalls.
Collaborate with business and technical teams to gather requirements and implement system upgrades and configuration changes.
Support disaster recovery initiatives and contribute to business continuity planning.
Manage service requests, incidents, and project tickets through ConnectWise, ensuring timely resolution and escalation when appropriate.
Develop and maintain technical documentation, troubleshooting procedures, and best-practice guidelines.
Provide consulting and technical recommendations to improve operational performance and system reliability.
Stay current with emerging technologies, industry trends, and professional certifications.