Location:

Bronx, NY, with travel to White Plains, Yonkers, Nyack, and other assigned client locations

Contract Duration:

3

Months Pay Rate:

$30 to $35/hour on W-2

Responsibilities:

Support the migration from the existing telecommunications system to Cisco Unified Communications Manager (CUCM). Assist with deployment, installation, and configuration of Cisco IP phones and related network and telecommunications devices. Test Cisco phones and connected devices following deployment. Troubleshoot basic CUCM, VoIP, network connectivity, Cisco IP phone, and telecommunications issues. Verify Cisco devices are properly connected, registered, and functioning. Assist with basic LAN, IP addressing, connectivity, and network troubleshooting when required. Provide on-site technical support during and after site migrations. Assist end users with Cisco IP phone functionality and basic troubleshooting. Provide end-user training on the new Cisco phone system. Support users during the transition from the existing telecom platform to Cisco. Work closely with network, project, and technical teams to support successful site transitions. Document and escalate technical issues when necessary. Travel from the primary Bronx location to White Plains, Yonkers, Nyack, and other assigned client locations. Participate in approved on-call or overtime work when required.

Required Qualifications:

3+ years of network support, telecommunications, Unified Communications, VoIP, or related technical support experience. Hands-on experience with Cisco Unified Communications Manager (CUCM/Cisco UCM). Experience supporting Cisco IP phones and enterprise VoIP environments. Basic understanding of TCP/IP, LAN, VLANs, IP addressing, and network connectivity. Experience deploying, testing, and troubleshooting network or telecommunications devices. Understanding of Cisco Unified Communications and IP telephony environments. Experience supporting users during telecom, network, or technology migrations. Strong troubleshooting and technical support skills. Strong customer service and end-user support skills. Experience providing end-user training and technical assistance. Ability to work independently at different client locations. Valid driver's license and reliable personal transportation. Ability to travel between multiple client locations as required.

Pay:

$30.00 - $35.00 per hour

Work Location:

In person